Recent Reviews from AutoNation Toyota Pinellas Park

I met a salesman named Robert Husk at AutoNation when I came to see there selection of cars I told him from the beginning that we were just looking and he was very kind and said if we needed anything to let him know and let us go on to look as we did. After about thirty minutes we headed back to our car my wife saw a used Rav 4 she liked but I wasn't real interested in it but were there for my wife Robert Husk showed the car to my wife she liked it I didn't so much I asked him about the finance rate that was posted on the window for people with excellent credit it said 4.9 percent which I wanted no part of and insisted that was to high also the car had 85000 miles and was 5 years old at a cost of 16000 plus tax tag and title. I said good by and me and my wife left. I was surprised at how understanding Robert was in how I felt about the finance rate and he completely agreed that with my credit score I should get a lower rate he was more like a friend then a car salesman. After a couple weeks had gone by and many days looking at several other cars we decided to revisit AutoNation of Pinellas Park. My wife was looking for that used Rav 4 again I was glad we didn't see it anywhere we saw Robert Husk but he didn't notice us at that time some other salesman approached us but we quickly cut him off and told him we were just looking and walked away my wife waved to Robert but he didn't remember her or I at that moment. At this point I am seriously considering a new car for my wife and we were looking at new Rav 4's and as we start looking we are greeted once again by Robert Husk he helped me find the exact model and color my wife wanted as well as answering a ton of questions I was throwing at him about getting the price down and at a rate I wanted. When the paper work started it took a couple of times back and forth with his boss before I got what I wanted and not what they wanted to give me and it was Robert Husk who helped me get a great new Rav 4 for my wife at a great price. I could have gone to many other Toyota Dealerships but the reason I came back to AutoNation of Pinellas Park was a GREAT GUY name Robert Husk my wife couldn't be happier this was her first brand new car and you know what they say happy wife happy life thanks Robert!!!!!

Scott Davis May 1, 2018

I purchased my Toyota Camry at Autonation Toyota in Pinellas Park on September 23rd, 2017. Yesterday, April 3rd, my drivers side door handle broke off on one side. Also, I brought my 2012 Camry to the dealership on Thursday, January 18th to fix my window that had gone off track, as well as to repatch a tire they had patched a month ago during my oil change. I have a warranty, which I was told covered both of those things, and that the service would take about 4 hours. But, on Thursday, after multiple calls trying to get a hold of my advisor for a status update with no answer from him, I eventually had my mom drop me off at Toyota because she had somewhere to be and couldn't wait any longer for a response. When I arrived at the dealership, I was informed that they had broken my regulator while trying to put my window back on track. I was told I must pay a $100 deductible in order to get my car back, and would not be allowed access to drive my car until the payment was made. I was never informed that I would have to pay a deductible every time something went wrong when I first purchased my car and signed the contract, and although I'm sure it is in the print on my contract, I wish it had been explained to me at that time. I asked if I could wait to get it fixed, as I was extremely low on money. I was informed that the car was in pieces, and that it was really cold out so I needed to get it fixed. Toyota employees were the ones who broke the part, and it was not even what I brought it in for in the first place. Luckily, I was provided with a rental car this time. I called the next day, and was informed that my car was finished and I could come pick it up, and drop off the rental car. When I got there, I was then told that I was misinformed, and my car would not be ready until the next day. Normally I wouldn't mind this circumstance, of course accidents happen. But, I started financing this car 6 months ago, with the warranty, to ensure something like this wouldn't happen. I paid the deductible, and couldn't afford to fight it because I use my car for work. The repatch on my tire was completely covered, and I even told the advisor that if the repair for my window costed anything not to fix it. Yet, after 5 calls, and many trips back and forth to the dealership- which is 30 minutes away from me- I ended up not getting my car back until Saturday of that week. Luckily, I was provided a rental car during this time, which softened the circumstance. The next day after getting my car back, my tire pressure was extremely low, almost a flat. I was late to school due to this, and I had to pump the tire with a bike pump I had at my house. I called Toyota, and left a message for my advisor, informing him that the tire was not fixed, although they had my car in shop waiting on parts for 4 days. He was nice enough to let me come in the next day with no appointment. I brought it in 2 days later, waited an hour- and then was told that they could not even fix the tire because the nail was so close to the tread. Okay, no big deal- I'll get a used tire for cheap somewhere. But at this time, my advisor also informed me that all of my tires needed to be replaced, and that they were so awful that a police officer could write me a ticket. On the receipt from my appointment on January 18th, it states "tires have been inspected and are in great condition..." Keep in mind, I bought this certified car under full warranty 6 months ago!! (They offered me a "deal" for four new tires for over $1000.) I ended up purchasing used tires from an outside place for $30 a piece. I wish that I had at least been informed that all of my tires would need to be replaced very soon when I first chose to purchase the car... I chose Toyota because it is supposed to be a company that sells reliable cars, and aside from the issues I've had with this locations service and hospitality, and quality/value of the car I got, I love my Camry. When I purchased my car I did not have anyone check out issues with the car, as I trusted Toyota. I was also in a rush to decide on a car because I use my car for work. I understand the issue with my window as an accident, but I just wish my car was sold to me with 4 tires that would last longer than 4 months after getting the car. I would advise anyone who is looking into preowned certified cars at this location to thoroughly check the car before you finance or purchase, it may not be as good of a deal as you may think!! As a student, and working full time, and making monthly payments on my car, finding the time and money to fix my car every couple of months is not only stressful, but also has made me distrustful of Toyota dealerships. I really hope that others will not have similar experiences in the future with Toyota pre-owned cars as well as better experience with communication and service performed by the employees. My 2003 Honda Pilot never had any issues like this, and I've already put more money into my 2012 Toyota Camry than I ever did in the 4 years I owned my very well loved Pilot. Here is a list of issues that I did not mention that have occurred over the past 6 months. Key fob is broken Small crack in bottom of windshield on drivers side Ignition sticks occasionally, and the key won't turn until I jiggle it Central brake light- fixed without charge Seat pull in the trunk comes undone often and doesn't stay in place Coin storage and barrier that goes in between cup holders both broke Window will not work sometimes, goes down when I press up (after repair) Cigarette burn in crease of backseat, one on roof Piece of front bumper, driver side comes out of place and has to be clicked back in Dent on drivers side next to sunroof, luckily it doesn't leak on me while driving.

Brooke Martin Apr 4, 2018

This is now my second review today because that is how aweful my experience was. Actually the worst I have ever had in my life anywhere! I had been working with Cindy and all went well at first until I questioned my service and payment just to then be talked to like I did something wrong! She said she couldn’t explain to me why I had to pay today when I have never in the last 4 years then proceeded to tell me she spoke with the manager and had no answers for me as to why I had to pay today and not all the rest of times. Long story short I dealt with the fact I would have to pay and I left a review while I was waiting bc I was upset and she came to get me to say it was done then she received a phone call from her manager and she was about to get up and leave when I asked if everything was okay and she said it’s fantasticccccccccc in a long rude drained out tone and walked away leaving me. When she came back she instantly attacked me saying are you happy!?! Happy that you got what you wanted. Tell your friend to take down your review about me and told me to never come back. She also then refused to give me my receipt!!!! Which I needed to get my car. She was going to continue to speak to me condensending so I got up and said I will not be spoken to like this and went outside to get my car. Then I had to come back in for her to print it. She treated me like I was trying to get stuff free when that wasn’t the point at all! It was that they never told me or communicated with me ever about anything then say they have new management and now want to charge me and give me no explaination to it. How does that make sense!?! And who wouldn’t question that??? Now they have banned me from ever going there like as if I robbed them or did something horrible. When I was mistreated and they were in the wrong!!!! I would highly highly recommend going to ANY other dealer to purchase a vehicle. I regret ever giving them my money.

Ashley Panjwani Mar 14, 2018

My bad experience was with the service department. If you don't feel like reading the long story, save yourself some time and bring your car directly to Clearwater Toyota. I recently purchased a 1991 Toyota Mini Winnebago, yep, Toyota partnered with Winnebago back in the 80's and early 90's. The truck has 66K original miles, and when I researched the VIN online, I discovered there was an ongoing open recall on my little truck. Autonation Toyota is the closest dealer to me. I called them and explained that I had an open recall on my "91. After being put on hold, they told me that I had to bring it in to be "inspected" before they would do anything. When I asked why it needed to be inspected, I was put on hold again, finally, I was told because they needed to see if they had the parts. Well, the Toyota USA website is pretty clear on what parts the recall required. When I suggested this over the phone, I was told that she (the appt setter) didn't really know why she was told this and suggested I speak to the service manager. The service manager was too busy to speak with me so... I was told that if I drop it off before 7pm, I could speak to someone in the service department and they would explain this mysterious "inspection" that they insisted on before performing the necessary recall work. I mostly wanted to know if they had the parts on hand and a price quote for some other work. I made a 7:30am appt and dropped the vehicle off the night before, nobody from the service department was willing or available to talk to me about my Toyota recall when I dropped it off the evening before my appt. So, the next morning, 8:30am rolls by, I still have not heard anything from my 7:30am appt for the "inspection." I give them a call at 9:30 am when I still had not heard anything. "The service manager is unavailable and he's the only one that knows anything about your truck." I left a vm for him. So 10:30am rolls around and still nothing from my 7:30am appt. I call again and the only person that can supposedly help me is unavailable, again. As it turns out, no one had even looked at it by then. So I call Toyota USA and have a chat with them about what's going on at their dealership in St. Pete Fl. They are also baffled by this mysterious inspection that the service department is telling me and they could not understand why they would not tell me about parts availability beforehand. Toyota USA says they are supposed to do this important and huge repair (faulty head gasket from the factory) no questions asked, just do it. They offered to call the dealership for me to find out exactly what was going on. I was on hold with Toyota USA when the service manager finally called me back, 4.5 hours after my 7:30am appt. He called twice while I was on hold. I finally hung up with Toyota USA to answer his 3rd phone call attempt. He was pretty annoyed that I didn't answer til his 3rd attempt to call me. FINALLY, he told me they did not have the parts and they could not get them til Wed the following week. Plus, I had asked how much extra a new timing belt and water pump would cost since they were tearing apart the engine and would be removing these anyway. $750- yeah, the belt is $30 and the water pump is like $140, parts that would be removed and put back on anyway for the recall repair. He basically wanted to charge me full labor to replace these parts, labor that Toyota was paying for already for the recall. I made a quick call to Clearwater Toyota, they could start on my car the next day, Saturday AND ALL of the parts would be in the next day, Saturday. PLUS, they wouldn't charge extra labor to replace the timing belt. Clearwater Toyota immediately assured me with confidence that the work was not a problem and they were happy to do it. As it should be, Toyota is paying the hefty bill. Within the hour, I picked up my Toyota from AutoNation and took it to Clearwater. I felt better the moment I drove it off the lot. I'll be reviewing Clearwater Toyota once the work is completed so look out for that if you're interested.

Doreen Duffy Feb 11, 2018

If I could give zero stars, I would do so -- the personnel at this dealership is lacking entirely in integrity; specifically, the two people with whom I dealt are: Zahid Chowdy, who was the salesperson, and Muhammad Hasan, who was the manager. This is my story: In August 2017, my wife and I leased a new 2017 Toyota from this dealership. When we sat down to sign the papers, we had with us a close friend who is a very successful businessman in his own right, and whose memory of the meeting matches the account you are about to read. First major problem: The manager tried to get us to purchase a "maintenance plan" for around $180 -- the "plan" would have prepaid for the first two scheduled routine maintenance visits at the dealership. I declined to purchase the "plan" because I prefer to pay for routine maintenance as needed, and thus see no reason to prepay. A few days later, I received a notification from Toyota that the first two routine maintenance visits are in fact complimentary with the lease of a new car. Is it possible that a manager of a Toyota dealership simply did not know that he was trying to sell for $180 something that already is included in the lease? That's a rhetorical question -- the answer is a clear "no." Second major problem: The manager did succeed in getting us to purchase (for $500) an "appearance protection plan" that he said would give us, and I am quoting here -- "peace of mind in the event that, for example, a shopping cart were to scratch the car while it was parked at the store." He stated that with the plan, if something like that were to happen, then no problem -- he assured us that the reconditioning work would be performed by the dealership.... he explicitly represented this plan as a service that is sold by the dealership. Well.... in late January 2018, while the car was parked in a parking lot, the driver's side front-door received some scratches. I thought "no problem" -- that is exactly why we purchased the plan.... uh, no. The first unpleasant surprise was learning that the "plan" is not in fact sold by the dealership, but is outsourced entirely to a third-party that has nothing to do with this particular dealership. The second unpleasant surprise was learning that the "plan" is a pure ripoff, as it covers only things that have almost no chance of actually happening to the car in the normal course of events. The manager's explicit representation regarding what it covers was a pure fabrication -- a complete lie. While it is true that with that lie, he scarfed an extra $500, I am curious as to whether, in the long-run, it is worth trading that $500 for a review such as I have posted here. I do not know whether I have yet to discover any other lies that we were told by the two men whose names are mentioned above, but at this point, I am unwilling to allow anyone at this dealership to touch my wife's car, and certainly am not going to give this dealership another dollar of my business.... and that includes being willing to cancel the two complimentary visits that already had been scheduled. I would rather pay money at a place where I am reasonably certain that I will not be fed lie after lie.

David Vogel Feb 1, 2018

Let me start by saying that my family has purchased 5 vehicles from AutoNation Toyota, including my 2010 Corolla. Back when I purchased it, I noticed immediately a problem with the ABS brake system and brought it in to the service department (I kept my service records as proof). There was a strange vibration and noise when I went over bumps, a manhole, a steep driveway, a pothole, etc. The service department poo-poo'd my concerns and told me it was normal. I have rented dozens and dozens of cars, have owned many cars, and NO that is not normal. Not so coincidentally I now have to replace the ABS Actuator with only 65,000 miles on my car. I was quoted a CRAZY amount from the service department - or I could buy a new car - or they had a one year finance plan to pay for the repairs. Really?!? Other repair shops I took it to for a second opinion said they are VERY suprised that this has happened - especially with only 65,000 miles on my car. This has not been the only problem with the service department. Last time I brought in my elderly mother to have her car serviced and recall work done, we had an 11am appointment. The courtesy vehicle took us to a shopping center and we had lunch, then returned. The car sat UNTOUCHED for 4 hours and only when we said give us the keys, we are leaving...then all of a sudden the car was taken back and work was completed in an hour. Bad business for someone who has an appointment. Walk-ins were taken ahead of us and all my service advisor could say was "don't be mad at me...we've had 230 cars in here today." And, we were over charged for an oil change and cabin air filter. WOW!!! To sum it all up, I will not purchase another vehicle from AutoNation Toyota - all due to the service department. I have ZERO trust. They are not making this ABS situation right, and I feel as though I have been taked advantage of. I just had my car fixed at a reputable company for almost 1/5th of the price Toyota quoted me...and I have a one year guaranty on the part!

SarahTheTeacher Jun 30, 2017

Whoever is saying call the General Manager directly at the number you provided is not a direct line, it is to the main menu number to Autonation Toyota Pinellas Park and there is no option to be connected directly to the General Manager's line. My fiancé called to speak to the General Manager and they told him that he was in a meeting and he never reached back to him. That right there is deceptive and I had a horrendous experience at Autonation Toyota Pinellas Park. My salesperson Juan was great but the rest of the experience was horrible, from rude finance people to sales people quoting me different rates than what I signed at the end of the night at the finance office. I spent two different days at the Pinellas Park location for 6 hours at a time, and the people who work there are extremely fake to your face and their sarcasm is extremely obvious. I recommend that they check their tone of voice and cut their small jabs in the conversation when they're speaking to their paying clients. I had Hassan in finance mention to me that the used car I was buying had a lot of miles on it (122k) in a sarcastic manner while I was signing the papers in his office and I found that extremely rude to say to a client and it made me want to cancel the purchase altogether at that point. What kind of Toyota employee undermines their own vehicles and their longevity by mentioning to their clients that the vehicle has high mileage? The whole reason why I went to Toyota was because of its reliability and it would "run forever". I know the car has high mileage, I am not denying that, but to mention that to a client at signing is mocking my purchase ability and the type of car I'm buying and can afford at the moment. Altogether I have spent 12 hours at this location this week and I will never step foot in another Autonation. I've had multiple employees tell me different things and whenever I confront an employee about something else a different employee has said, they act like they don't know what I'm talking about and I get a different answer. The first car I purchased there I took back within 3 days (because of a miscommunication in the rate and horrible customer service and communication) and originally I wrote them a check for the vehicle and when I came back to the dealership two days later I had multiple people telling me not to worry about the check (they would "rip it up" or VOID it) and come to find out today, they cashed the check for that returned vehicle. I would have placed a stop payment at my bank on the check FOR A RETURNED VEHICLE if I would have known Toyota Autonation Pinellas Park had lied once again and decided to cash the check. I cannot believe how many issues I have had with this dealership alone. I do not recommend this dealership to anyone, I had a pleasant experience buying another car at AutoNation Honda in Clearwater but this one is terrible.

Haley Feb 16, 2017

I've bought my second car from this location back in 2013. I've always had great experiences. And I always recommend a friend/co worker to do business with them. Because of their customer service etc. This location is also the closest from my home. I have to drive at least 30mins to get to them. But today I went in for a oil change service at 5:15pm. But left without one around 5:25pm. The reason why I didn't get one is because I Forgot to print out my coupon for the service. And couldn't find it in my email from my phone. For some reason every since I got a new computer all my emails don't come to my phone. Anyways usually when I leave my coupon at home they'll honor them, just by me asking. So instead of my driving all the way home to print it out. I sat in my car looking for a coupon on their website. But I was having trouble pulling it up. When I finally found one it was 6:00pm(they close at 7) So I pulled back in to get my service done. They told me they wasn't taking anymore ppl. Even though I was still there from 5:15pm. I don't see what would of been the difference especially since no one came after me. So I asked to speak to the manager. I'm not sure if this dude was a manager or not but I have dealt with him plenty of times since I've been a customer these past three years. He was about to take me and get my service done for me, until I asked him why the lady told me that they wasn't taking any more cars. He told me just to come back tomorrow. But if I was able to come tomorrow, I would of never been there today from the start. I really think that was bad customer service from them all. To send a customer home unhappy. It was very clear to me they all was ready to get off. I understand that. It's already hard for me to get off from work in time for me to get my car service. Although this could have been prevented from the start if I would of printed out my coupon. But I didn't. And when your dealing with loyal customers, I would think you would want want them to always come back and bring you all business. It just suck that this had to happen. Because you all lost another customer. I will never spend another dollar here. I was just thinking about trading or buying another car from you all too.

Jane McCully Feb 7, 2017

My driver seat was defective and I took it to this service. The service adviser (Terry Schneider) was very polite and scheduled and appointment within the same week to replace my seat cushion. Terry gave me a promise time of 2 hours. About 1.5 hours later Terry called me on the phone and asked if I could pick my vehicle up next day, because the tech wanted to leave at 5PM. He also said that the tech did not know how to replace my seat and he had to call some other company to come in and do the stitching. Now how can someone give me a promise time of 2 hours and not have a knowledgeable technician to get the job done. However, I said that I could not do that since I needed a vehicle early next day to go to work. Terry offered a rental. I took that. Next day I called Terry and left a message. Since he did not call back, I came to the dealership to talk to him directly. When I met him he told me that the tech is working on my car in the back as we speak and he did not know when it would be done. I said ok, I just need to get to my car to pick up some personal stuff. Then said that my car was not on the property and that some other company picked up my car and took it to their place to work on my car. I knew he lied so I walked in the back of the dealership to look for my car. I found it sitting in the parking lot, not being worked on and not being at some other company's property. So I walked up to him and told him that I want my car back now. Terry said ok. Then I saw a guy run toward my car very fast, getting in it and taking off. At first I thought he is bringing the car back to me but it took 10 minutes and the car was still not getting back to me. So I talked to Terry and he said that they are driving the car to my right now. I told him that it is not possible to take 10 minutes to drive a car 15 feet. After another 5 minutes the guy finely showed up with my car. I tried to talk to that guy but he was told to avoid me (so I believe). Anyway I finely got him to tell me that he picked up my car from the shop. I asked him why was it in the shop when all he had to do is drive it 15 feet from the parking lot to the pickup area. He did not have an answer. After that I found that my seat was tampered with. It was loose and flimsy. I went back and asked Terry about that. He said that no tech has even touched my seat. Yet another lie. Earlier he said that some tech was working on my car as we speak. Which one is true now? I also asked why it took 15 minutes for them to drive the car 15 feet. Why did they take it back to the shop and what are they hiding from me. I mean this is my vehicle which I pay a ton of money for. I believe that I have the right to know about every step of the work being done to something that belongs to me. Terry ignored my question and did not answer. I asked for some kind of paperwork as a proof that my car was at the service. He said there is no paperwork as the car was never worked on. That is not true. This guy progressively keeps on coming up with more lies. I mentioned the paper I signed when I dropped of the car. He tried to tell me that the paper is no good because no tech has touched my car yet. Now this goes against all the lies he told me before, such as “they are working on my car in the back as we speak and some other company working on my car on some other property” and so on. Finely after a nice little argument he decided to print me my paper. I had him sign the paper as when I picked it up so that I have a proof that Auto Nation Toyota dealership did mess up my seat even more. I am taking this problem to the next level now. I already called Toyota Corporation and filed a complaint. The only bad thing now is that Toyota Corporation told me that I will have to face the liars again to get my seat fixed since they are the ones who broke it in the first place. After that I am never going to that place again. I used to go there to buy parts, oils and filters for my other Toyota vehicles, but from now on I will be glad to drive all the way out of my way to go to another dealership.

Mirsad Bukvarevic Dec 4, 2016

This was about 1 month ago .. Where to i begin!! At first everything was great.. Russell in in the used car department was a amazing sales guy.. I had been searching for a couple months for this spacific car and found one at this toyota dealer. I new exactly what I wanted when I went there and didn't want to waste anyone's time or my own .. I've bought many cars in my time and this was by fAR the worse experience I've had .. it was 2008 honda accord coupe exl. They had it so I went to buy it .. it was a Saturday about 5 hours later everything was done the car was bought and I left happy . On that Monday I get a call from the dealer that I had to return the car because there was a recall on it that was not checked before I bought the car so they could not sale me the car .. i told them i would buy the car as is and they said no . the car that I've been loo king for for months .. after they pulled my credit and so on I had to jus give it back. I finally take the car to see what they were goin to do to fix this and I was surprised at how scared theY were and the fact that they did absolutely nothing to help .. they tried very hard to get me into a toyota tc eww those two cars don't even compare I'm 34 years old I know what I want . Not only were they trying to sell me a car I didn want it was over priced buy $3000 .. not to mention the very heavy set guy who does financing in the used car department blocked my car in so I wouldn take it horrible employee.. so I went to speak to head manager and to my surprise he wasn't any help either he tried getting me into the same car pulled my credit again and again .. and the end I was jus ready to get out of there .. they did absolutely nothing to compensate for what they had done. I'm insurance also went up when I reinstated to my old car they didn care either .. I found and bought another Honda at another dealer a few days later and when theY pulled my credit it was at a 610 because of everything thing the toyota dealer did I had over 700 score when I went to auto nation toyota even got financed with them so that means I had great credit. Now after all this I'm in the 500s unbelievable. . I would never go nore recomend anyone to them . Thanks for the horrible experience.

lilangie1982 Jul 15, 2016

Where to begin? My wife has been a loyal customer of the Pinellas Park Toyota dealership for 31 years, using their service department for nearly every need for her three Corollas. Here's what changed all that: First visit: We took her 2004 Corolla in on Saturday for a routine oil change. The work was done, and as a part of the service the tires were rotated, and brakes inspected. In the process of doing so, the rear brakes were damaged. Second visit: Came back on Sunday to have the problem addressed. Gary said they were too busy, and we should come back on Monday and see John, the original service writer. Third Visit: Returned Monday, John wrote the service order to have them correct the problem that they caused on Saturday. We left the car with them. Fourth visit: Returned when we received the call that the work was complete.Picked up the car and came right back. Problem was not fixed. We took John for a ride to demonstrate the problem, so he could convey the information to a mechanic. We returned and waited for the mechanic to take a ride with John to determine what the problem was. We left the car there again so they could "look into it." John and the mechanic insisted that the front brakes were in need of replacement and tried to sell us a front brake job, after we were told that the brakes were inspected as a part of the service on Saturday, and that they were good for another year. I politely asked him to restore the car to the condition it was in when we brought it to them Saturday, and to do so at their expense. He said he needed to speak to a manager, because he was not authorized to approve that. He called me back and said no manager would be available until the following morning and we would hear from him regarding their decision. Fifth, and final visit. We picked up the car after work on Monday evening, and the problem still existed. We never received a follow-up call regarding the manager's decision. My advice is to stay clear of this place for any non-warranty, non-recall work. Yes, Toyota makes great cars, no doubt. The service department in Pinellas Park is another story. Bottom Line: I would not venture to bring another vehicle to this establishment for service. They just lost two long-time customers. FOLLOW-UP: We went to a well-regarded brake shop, they replaced the damaged rear brake drums. Problem solved.

Jeffrey Winter Jun 3, 2016

A bit upset with Toyota Autonation at the moment. A day after we purchased the car we noticed a rattling noise and didn't know if it was "normal" or if something was wrong (Keep in mind this was ONE day after purchasing it). The next we decided to drive to see my grandmother in Ocala. 15 minutes away and we heard loud a loud grinding noise! To our dismay a part of the break had lost a bolt and scraped the inner of our wheel to crap. We called Toyota (we have an extended warranty) to let them know about the problem and they told us that their auto body guys had left. My husband had to take my mothers car and go purchase a kit and he repaired it on the spot so we had a way home. A day later I brought it into Toyota Autonation and had them take a look at it. They repaired it and gave us back the bolt to return it. All sounds well, yeah? The part that aggravates me is that now I have to drive away with a scratched inner rim. They didn't offer to replace it - and on their "160 Point Quality Assurance Inspection Check Sheet" the brakes and calipers were fully inspected. This meaning, there shouldn't have been a loose bolt in the first place. I would understand if it had came loose after owning the vehicle for a month, but two days of owning it? It's unacceptable. I feel if quality service was their main goal I would be driving away with a new rim. I don't mean to come off as a demanding customer, I'm just really disappointed because it is a visible defect that could have been avoided if things were properly inspected. *I will rate better once I have a new rim* *((update))* After going back and forth with Edward he finally tells me they no longer make my rim so he would have to go out to the junk yards to find one. He recommends we bring it in and they'll sand it down and repaint it. We go for it! The end results are better than the initial scratch, but the imperfection repair is still unfortunately noticeable due to texture differences. Thanks for doing your best guys!

Aja Rae Larson May 10, 2016

Update: 2-13-16 I was contacted by a manager who apologized for the miscommunication and agreed to the exact terms noted below. Upon arrival, my original salesman also apologized. To their credit, everything went exactly as planned to the dollar. Had this situation occurred originally I would have given a 5 star rating. To be fair, though, I thought it more appropriate to stick with 3. On a last note, my family and I love our RAV 4. My wife and I went to look at a few vehicles on Saturday, February 6. We went back and forth with some negotiation. However, we left and told them that we would be back on Monday (February 8). On Saturday afternoon at 1:24 pm I sent an email clearly articulating what I would be willing to pay (and specifically itemizing each item. I even corrected their amount for tax, tag, and license to reflect an out of state amount). I ended with "Will this work for you? If so, we can close on Monday." After needing to resend on Monday, I received this series of texts from the sales rep at 1:32 pm. "Ok, I spoke to the general sales manager and he said if you can make it in today he would do that for you. What time can you be here?" (I responded that we'd be there between 430 and 530 pm) Then he said, "Ok, great! You wantes (sic) the grey xle, correct. I will go get everything together." At 4 pm as I was getting ready to go out there to buy the car with my wife I received a text asking me to "call when you can. I have a question." My sales rep and the manager explained that they made an error and can't sell me the car for the price on which they agreed. They further let me know that I'm still getting a great deal so we should just go forward. We're $588 different. If they had simply told me that in the beginning, I might have taken the deal. At this point, however, I have to ask how I can trust an organization that will back out of an agreement that its representatives (at least one sales rep and a manager) made to me in writing? Why should any customer trust them? I challenge anyone at the dealership to say that any of this is misrepresented or untrue.

Chris Pastura Feb 8, 2016

Previously went in for a simple oil change and tire rotation.... and now almost a month later i still do not have my truck back!! As I left the service station I started hearing a knocking noise which got worse one block from the dealership. I also noticed the oil gauge wasnt working either. I immediately turned around, went back to the dealership for them to tell me they "fixed it" by tightening some cap. I then drove off with the oil gauge working and knocking noise gone.... for a short time. I went driving later that night when the knocking noise came back and worse. I got about 2 blocks down the road and the truck turned off on me. It had to be towed back to the dealership to find out the engine had seized and was ruined. I am completely convinced the service dept failed to put oil in the engine. Thank God I have the extended warranty and will only be paying my deductible of $50 dollar. If this was not the case I would be getting a lawyer. After being told twice that my truck will be ready in one or two days, it has now been almost a full month waiting on my truck to get fixed d/t waiting on a part to come in, of which I just found out today that the first part that came is was wrong, and had to wait another week to get my truck back after they "correct" part came in. Horrible communication, false hope as to when my truck was to be finished. And I dont care how competent someone is, but mistakes happen and there is NO way I believe they actually put oil in my engine for the oil change. There was NOTHING wrong with my truck b/f that service appointment. I will never go back, and will never suggest anyone to ever go to this location. I will drive an extra 30 min to get an oil change and tire rotation just so I dont have to go back to this place. Consumers... be weary of anything that you take our vehicle in for, and make sure you take a very close look at your vehicle before driving out of the service station. And make sure you check your oil levels when getting an oil change.

Nathan Cromer Dec 23, 2015

Service department is in disarray. Was a customer at Winter Park Autonation and their service department was excellent, so, I tried Pinellas Park when I moved in this area. My navigation system broke when I was in another state, I called the service department in the morning, left a voice mail and never received a call, called back later that afternoon and again, nothing. I was trying to see if I could reprogram the system or, if I had to take it in for service. A few days later, I made an appointment ( big mistake ). I go in for my appointment, waited at car for at least 15 minutes before service person saw me. Went inside and waited well over an hour and heard nothing but complaints from people in the waiting area, everything from misquotes on tires to waiting over two hours for an oil change. I had to track the service person down for them to tell me I needed a new system. I had bought an extended warranty and brought the paperwork with me. The service person stated to wait while he contacted them to see if it was covered. After waiting for another 45 minutes, I went looking for him and he was filling out other peoples paperwork and stated he had not called them yet. He told me to go to the finance department and they would find the number to call ( no number was on the paperwork and apparently, there is more than one Toyota warranty company). So, I went to customer service and asked them to page a finance person and guess what happened? 15 minutes and no one came, asked her to page someone again and you guessed it.......after another 15 minutes, no one came. I had my computer in my briefcase, looked up the number of the dealer who sold me the car in Pa. and he provided me the number. I called to make sure the electronics were covered, they were and I brought the number and policy number to the service person. He took the information down and stated he would contact them, get back to me, order the part, and we'd schedule the service when the part came in. 2 weeks later, I call back and ask to speak to the service manager, he stated the service person lost my number ( it must be hard to look on their computer records to find my number, which they had from previous oil changes ). Waited another two weeks called claims, they stated no one had called them to file a claim ( standard procedure ). After I complained to Toyota, I finally got a call back from the dealer the same day, saying good news, my part was in. I politely, left a message saying that I am taking my business elsewhere. The problem with the dealership is not with the service person, it's with whomever runs the service department and the dealership. They have a good Toyota product and take advantage of the situation by overbooking appointments and providing poor service. Worst service department in my 40+ years of driving!!

Frank Esposito Dec 18, 2015

Dear Reader… If you value your sanity and time please do not take your car to AutoNation Toyota in Pinellas Park. I have owned a variety of cars from both Honda and Infiniti and have never been treated as a paying customer with such disregard and dismissiveness. Earlier this year, I moved to the St. Pete area and had to switch from my old dealership’s service department to AutoNation Toyota’s service department (they were the closest Toyota dealership to me.) I had brought my car into AutoNation in March and had my oil pan bolt replaced by them because as they had indicated to me, the original oil pan bolt was old and in need of replacement. They replaced the bolt and I went on my way. I then had my car serviced by them (AutoNation Toyota) two more times and never once did they inform me of any continuing issue with the previously mentioned bolt and/or oil pan. Yesterday, while I was at Sun Toyota in New Port Richey having my car serviced, imagine my absolute surprise when I was informed that the bolt they had removed from my oil pan was both striped (the threads on the bolt were never aligned properly with the threading in my oil pan) and was not a Toyota part! To make matters even worse, the oil pan on my Prius was destroyed because the non OEM part AutoNation Toyota had installed was also too big for my oil pan (the bolt was never intended for a Prius.) I have consistently and diligently taken my car to Toyota service departments as per the terms of my warranty to ensure quality service on my car. I figured that AutoNation Toyota would stand behind their service department’s work and subsequent apparent mistake and cover the cost (roughly $500) for my repairs since they were the ones that had created the situation I now found myself in. I went to the AutoNation Toyota this morning and met with one of their customer care managers, who blamed me for the problem and then proceeded to inform me that I should be “Thankful” that they had prolonged the life of my oil pan. He then proceeded to blame the dealership (Sun Toyota of New Port Richey) for the problem and suggested that THEY were the ones that had actually destroyed my oil pan. I had been considering getting another Toyota product in the next few months, but after yesterday’s experience and today’s I will be purchasing my next car from Subaru. It is a real shame and unfortunately a sign of a company’s ethics and customer loyalty when then literally leave you stranded on the side of the road. Sincerely, A former customer.

Christopher Salamone Sep 22, 2015

I've used Autoway Toyota for 5 years........ DO NOT TRUST THEIR SERVICE DEPARTMENT, GET A SECOND QUOTE!!!!!!!!!!! Buying a car here was a GOOD experience, but this review has NOTHING TO DO WITH NEW CAR SALES. Their SERVICE DEPARTMENT ARE THE CROOKS. I bought my 2010 Camry from Autoway Toyota. I had virtually all of the warranty service on the car done there at the dealership, save a 12 month period immediately after buying the car when I lived in Jacksonville and had the car serviced at a dealership there. Recently out of warranty, on Saturday 8/8/15 I brought the car in due to a vibration while driving, and I asked them to also check the breaks since I was at 60k miles and had never had the breaks serviced. The service adviser came back about an hour + after I had been waiting and quoted me almost $600 dollars to fix my breaks ($290 front axle, $290 rear axle). I politely declined and said that I would be getting a second opinion after being quoted what I felt was an obscene amount for a break job on a perfectly maintained car. I paid them $300 for a synthetic oil change, alignment and mount & balance of the tires to take care of the vibration. The problem I brought the car in for was solved. The following weekend I brought the car to a reputable auto service shop in Palm Harbor and paid $20 for an estimate. I was stressed all week thinking there was a serious issue with my breaks that I should've just had the dealership fix. This shop had phenomenal reviews online, so these guys could have quoted me virtually anything under $500 and probably would've earned my business. They came back an hour later after a test drive and checking each and every break and said I DID NOT NEED ANY BREAK WORK!!!!!! They took me out to my car and showed me each pad and rotor, up close and personal. And they were all fine. When I told them what Autoway Toyota had quoted me, they shook their heads and said that this was far from the first time they had heard this story. They used the word predators regarding the people that handle that service department. I bought my car from Autoway Toyota and I have had TONS of service done there. This is not a one time, never been there before, had a bad experience review. This is not a review about Toyota. Again, this is not a review of the new car sale team. This is a review of the Autoway Toyota of Pinellas Park Service Department. I know these guys. A printout of my service packet from there is pages, upon pages, upon pages. 5 years of work with service every 5k miles, plus a few other service appointments for problems. DO NOT GET YOUR OUT-OF-WARRANTY, PAYING OUT OF POCKET SERVICE DONE AT THIS DEALERSHIP!!! BEWARE, THEY ARE LIARS, THEY ARE CROOKS AND YOU SHOULD NOT TRUST THEM.

Tom Terrific Aug 20, 2015

DON’T GIVE THEM YOUR KEYS!!! Or if you do, follow them. Because they’ll hold them hostage until they can convince you to buy a car, or you die. Whichever comes first. I went in on Friday to test drive a vehicle. I had managed to narrow down my choices, but told my saleman, that I wanted to test drive one other contender before making my final decision and I would probably be back the next day if I decided to move forward. I went in the next afternoon to have my current vehicle evaluated for trade. I was told the night before that I just needed to bring it in, they would take a quick look at it, and I’d be out again in no time. I went back with the full intent to purchase the Rav4, since it had been my favorite out of all my other options and spoke with my salesman and the internet sales guy (to help me find the specific vehicle I wanted). While there, I received a message that my child had come back from a friend’s with a 102 degree fever. At that point, I told my salesman I would need to leave very soon, since I was anxious to check on my child. Look at my car, and then get in touch with me when you have numbers. Sure, no problem! A half hour later, I’m still there. I’ve test driven another vehicle, just to make sure I “liked this one as well” (because it’s going to be completely different than the one I drove the night before but it’s still not my final choice?) and then told “I’ll be right back”. 20 minutes later and I’m still there waiting for…?? I have no idea. No one has bothered to tell me what’s going on, nor given me my keys back so I can leave. And my salesman and the internet guy are VANISHED INTO THIN AIR like they never existed. I have not seen either one of them in almost a half an hour. NOTHING. So I start asking random people… I need my keys. I need to leave. I need my salesman, I need to leave, I need my keys, my child is sick I NEED TO LEAVE. A half hour later, I still have no keys and I am fuming mad at this point. My quick stop in to have them look at my car has now taken almost an hour and a half. I go back to the employee only area and start yelling down hallways. In the showroom yelling for my salesman. FINALLY he comes running and starts yapping about having gone to get another car for me to drive. NO. I WANT MY KEYS, NOW! So he trots off to disappear again. I spot the internet guy and snag him, I WANT MY KEYS NOW, MY KID IS SICK!!! He trots off to find my keys and disappears. I start yelling for my salesguy again… They both come trotting back across the showroom with my keys dangling from a finger, having the nerve to ask me at this point if I want to talk about my payoff amount. ARE YOU KIDDING ME?? GIVE ME MY KEYS!! A HALF HOUR TO GET MY KEYS BACK IS ABSOLUTELY RIDICULOUS. WHAT PART OF MY KID IS HOME SICK DID YOU NOT UNDERSTAND?? AND YOU THINK I’M GOING TO STAY AND BUY A CAR?!?!? Obviously, I did not. Which really upsets me, because I really wanted that car. I was ready to buy that car. But my sick child was more important and it wasn’t something I couldn’t have come back to finish the next day. I should have gotten a clue when a guy that was in there the night before made a similar scene and one of the finance girls cry because he couldn’t get his keys back, either. Next time I’ll pay better attention. Consider yourself warned, and go elsewhere. Oh! And not one single person has contacted me to apologize or say I’m sorry. Even after I left a message on the managers voice mail about my experience. NOT ONE...SINGLE... PERSON.

Krystie L Jun 29, 2015

DON’T GIVE THEM YOUR KEYS!!! Or if you do, follow them. Because they’ll hold them hostage until they can convince you to buy a car, or you die. Whichever comes first. I went in on Friday to test drive a vehicle. I had managed to narrow down my choices, but told my saleman, that I wanted to test drive one other contender before making my final decision and I would probably be back the next day if I decided to move forward. I went in the next afternoon to have my current vehicle evaluated for trade. I was told the night before that I just needed to bring it in, they would take a quick look at it, and I’d be out again in no time. I went back with the full intent to purchase the Rav4, since it had been my favorite out of all my other options and spoke with my salesman and the internet sales guy (to help me find the specific vehicle I wanted). While there, I received a message that my child had come back from a friend’s with a 102 degree fever. At that point, I told my salesman I would need to leave very soon, since I was anxious to check on my child. Look at my car, and then get in touch with me when you have numbers. Sure, no problem! A half hour later, I’m still there. I’ve test driven another vehicle, just to make sure I “liked this one as well” (because it’s going to be completely different than the one I drove the night before but it’s still not my final choice?) and then told “I’ll be right back”. 20 minutes later and I’m still there waiting for…?? I have no idea. No one has bothered to tell me what’s going on, nor given me my keys back so I can leave. And my salesman and the internet guy are VANISHED INTO THIN AIR like they never existed. I have not seen either one of them in almost a half an hour. NOTHING. So I start asking random people… I need my keys. I need to leave. I need my salesman, I need to leave, I need my keys, my child is sick I NEED TO LEAVE. ANOTHER half hour later, I still have no keys and I am fuming mad at this point. My quick stop in to have them look at my car has now taken almost an hour and a half. I go back to the employee only area and start yelling down hallways. In the showroom yelling for my salesman. FINALLY he comes running and starts yapping about having gone to get another car for me to drive. NO. I WANT MY KEYS, NOW! So he trots off to disappear again. I spot the internet guy and snag him, I WANT MY KEYS NOW, MY KID IS SICK!!! He trots off to find my keys and disappears. I start yelling for my salesguy again… They both come trotting back across the showroom with my keys dangling from a finger, having the nerve to ask me at this point if I want to talk about my payoff amount. ARE YOU KIDDING ME?? GIVE ME MY KEYS!! A HALF HOUR TO GET MY KEYS BACK IS ABSOLUTELY RIDICULOUS. WHAT PART OF MY KID IS HOME SICK DID YOU NOT UNDERSTAND?? AND YOU THINK I’M GOING TO STAY AND BUY A CAR?!?!? Obviously, I did not. Which really upsets me, because I really wanted that car. I was ready to buy that car. But my sick child was more important and it wasn’t something I couldn’t have come back to finish the next day. I should have gotten a clue when a guy that was in there the night before made a similar scene and one of the finance girls cry because he couldn’t get his keys back, either. Next time I’ll pay better attention. Consider yourself warned, and go elsewhere. Oh! And not one single person has contacted me to apologize or say I’m sorry. Even after I left a message on the managers voice mail about my experience. NOT ONE, SINGLE PERSON.

Christina LeBlanc Jun 29, 2015

They lie to us offer in one price when we arrive they try to race up the price. This is the letter we has email to them: Toyota Motor Sales, U.S.A., Inc. 19001 South Western Ave. Dept. WC11 Torrance, CA 90501 To Whom It May Concern: Re: Mr. Leszczynski David, The Nguyen Family Sale Manager 8203 N. Armenia Ave Auto Nation Toyota Pinellas Park Tampa, FL 33604 8501 U.S Highway 19 North Pinellas Park, FL 33871 October 9, 2014 Dear Mr. Leszczynski, Of the many Toyota dealers in this region, two are closer to my home than is Auto Nation. So it wasn’t by accident that I traveled across town to purchase my new car from you Tuesday 10/7/2014. At first, I believed you, in hindsight, it appears to have been a serious mistake. You are the one OFFER us for the price and asking us to submit application for finance. We had emailed all information to you to arrange all paper work before we came with two kids on the car, they are so excited for their new vehicle. I am very dissatisfied with the way you treated us one October 7 2014. You have made an appointment with us, by the time my family came to your office, there wasn’t anyone there to contact with the customers. My brothers called your salesman but he did not answer the phone. After taking a look at the new car, we waited for you to process the contract. We had to wait for a long time, from 3pm to 6pm. But, in our surprise you said that it had been a mistake and you did not sell your car any more. Then you try to say that we do not have any credit. My kids on their way home were very disappointed, depressed and cried. They refuse to go to school the next day with the old car. I did not know how it was happen? Because you had agreed to sell your car without any force and you had made a deal and sent it to me by your Email. It was proved that: - You discriminate with regard to race - You did not keep your words as a gentleman to a woman. - You are not interested in your company reputation to the customers. - You underrated woman. - You underrated us because we are Asian. - You thought that we do not know English and we could not make any complaint. We are living in The United States Of America-The Nation of Liberty, Equality and Humanity- why did you treat us like that? Was it the professional service of you to the customers? I write this letter to you just for one reason that I would not like some other customers have to be fallen into such a disappointed situation like me. I have a dream that one day the company like you and the customer like me have the equality in doing business. “One good turn deserves another “ Would you like to think so? God bless you! God bless America! Thank you very much for your precious time reading this letter! Sincerely Yours, The Nguyen Family

Tammy Nguyen Oct 16, 2014

Terrible service from start to finish.To begin with, I bought a vehicle that had a dent in the front chrome bumper. No problem as it was acknowledged on the contract. I was told to bring in the vehicle on Tuesday when the dent guy would be there. I took off work to make it there on Tuesday. I dropped off the vehicle at service and was told it would take about an hour, No problem I told them and waited for about 45 minutes when the sales person that handled the deal came in and told me the dent guy that fixes chrome is there on Wednesdays not Tuesdays and asked if I could come back the next day, NO was my answer as It was also an hour drive from my home. They detailed my vehicle after only three days after it being detailed on the day of purchase. I never made it back to this dealership. Second issue was I had purchased an oil changes/ tire rotations for two years as part of the deal. I could bring the vehicle to any Autonation for this service. The closest Autonation to my home is a Ford dealership. I took the vehicle there for all my oil changes while I had the truck. What a mistake. It took a minimum of 2 hours for every oil change. The first oil change they lost my center plug for one rim while rotating the tires. I had to go to the local Toyota dealership, not Auto Nation, to get a replacement. A following oil change they lost my wheel lock key. I had to take a picture of the key and send the pic to a company online to get a replacement. AutoNation Ford reimbursed me with a Ford service card with a set amount on it I could use in the service department, for these purchases, When I went to use the card at a following oil change they said it had expired and could no longer be used. Third issue I am experiencing as I write this. I have sold the vehicle and I am trying to get reimbursed for the warranties I bought from autonation Toyota when I bought the vehicle. It has been over a month of dealing with multiple finance people and phone calls and faxes and we still are being told we need to give them more information, I guess most people just let the warranty expire and never try top get any money back for something they did not use, I am not most people, I am fed up! I have never been treated by a group of dealerships like this.

Neil Johnson Jun 6, 2014

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