13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Pinellas Park Difference

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Recent Reviews from AutoNation Toyota Pinellas Park

Wonderful Buying Experience, But Tell Them Not to Grease the Tires on your New Car. A few days previous to 4/28/21, I went on the Auto Nation Toyota website and saw 4 new white Camry LEs for an offered price that was significantly lower than I had seen. I communicated with several internet salespeople (Peter, Steve, Shivas) via email to confirm that the internet price would be honored if I came to the dealership, and to find out what the other costs would be (processing fees, transfer of tag from my old car, sales tax, etc.). They answered me very quickly and were forthcoming with their answers to everything I asked. As a result, I knew the out the door price even before I went to the dealer. I went to the dealership on 4/28/21 and test drove the car with the interior I wanted. I worked with Steve who was wonderful. Steve wrote up the out of door price, which was exactly what I had from my emails. I had gotten an estimate from CARMAX for my 2003 car. I told Steve I was willing to take the price without negotiating, but I had to go to CARMAX to sell the car and if I received the appraisal amount they had given me several days earlier, then I could do the deal, but if I didn’t get what I was expecting, I couldn’t do the deal. Steve checked my car out and said he would match CARMAX’s appraisal. I had gotten a pre-qualification auto loan from Bank of America and Steve said they would finance my car and match the Bank of America interest rate. I signed all the paperwork while my new car was being detailed. When I got it, I was upset at seeing that they greased the tires. I knew what would happen – the grease sprays all over when I drive. I have worked on rubbing the grease off the tires 3 times but there is still grease there. Every time I have driven, I get grease all over the hubcaps, in the tire well, on the bottom of the frame by the doors, and now, as of today, even on my hood – which I can’t rub off with a wet towel because I guess the sun dried it into the paint finish before I saw it. I have spent a lot of time cleaning the grease off the car, which becomes specks as it starts to coagulate. If you buy a new car form Auto Nation Toyota and you don’t want to go through this, tell them not to grease the tires when they detail your new car. Had they asked me, I would have said no, and, on hindsight, I should have told them to wipe it off. To me, it is insanity to get grease all over the car just to have shiny wheels, and I feel that doing so has scarred my new car. I hope that when they see this review, they change their detailing policy so others do not have to experience what I have.

Janice Troia May 6, 2021

I just purchased a used Toyota FJ cruiser (only 52K miles) from Autonation Pinellas Park Toyota sight unseen after finding it advertised online. The sales personnel involved were all very pleasant and the transaction was smooth. The problem was after delivery. The vehicle was transported from the dealership and arrived to me 12 days after purchase. I didn’t drive it the first two days because of rain but by the third day when I drove it the check engine light was on (after less than 10 miles of total driving). I emailed the used car sales manager and he told me to take it to the closest AutoNation dealership. That was 200 miles from me and none of the three AutoNation dealerships in that city were Toyota dealers. I emailed him back and he said it didn’t matter as any AutoNation dealer would do. So, I drove 200 miles to a AutoNation Honda dealership and a very nice service advisor said what should have been done was I should’ve been given a warranty claim number so that I can take it to the closest Toyota dealership near me to have them evaluate the problem. He also said his Honda dealership did not have the diagnostic equipment to determine what the problem was and said he would have to outsource it to a local Toyota dealership himself. He did provide me with a claim number and I took it to my local Toyota dealership who noted that one of the Catalytic converters was bad. The Toyota service advisor contacted Autonations’ claim department and was told that catalytic converters are not covered under any of their warranty policies. Replacement cost would be an excess of $1,000. I then wrote a letter to the Pinellas Park dealership and asked them to consider paying “all or Part” of the catalytic converter replacement cost. I then followed up with a phone call to them again and the request was denied. FYI - AutoNation has a “Five day No questions asked return on any vehicle purchased.” If I had been a local buyer then I assume I would’ve been able to bring the vehicle back to the dealership and they would’ve repaired it. But if you are from Out of State the Five Day period will most likely expire before the car is even delivered to you. So, my words of warning to anyone considering buying online or Out of State from AutoNation or in particular this dealership is that you should realize that any problem with the vehicle will be your problem. My problem occurred within the first 10 miles of driving the vehicle and you would expect a dealership to step up and do the right thing. I understand perfectly that catalytic converters are not covered under extended warranty’s BUT ANY problem that occurs within the first 3 days or 10 miles of driving after delivery of a newly purchased vehicle should be covered. You have a false sense of security based on Autonations’ 5 day policy and 90 day warranty. So, the used car manager said that if I could bring it back and he would repair it, but since I live 900 miles away he knows that won’t happen. Keep that in mind when you are considering buying Online/Out of State from an Autonation dealership. This dealer could have easily made a small concession by supplying the Catalytic converter and I would have paid the installation and they would have had a happy customer. So, remember Autonations’ claim of service at any of their dealerships is very misleading and rings hollow as exampled by my taking it to the closest dealership to me. And need I say more about their warranty coverage. I am sure that Pinellas Park Toyota will post their standard response to this complaint of we regret your experience with us but please reach out to our General Manager…. They have my email address and phone number. At this point, I do not expect Autonation will reconsider covering any of the cost of this repair and my only motivation in writing this is to make other prospective Autonation buyers aware of these issues which should give them pause. Sincerely, Edwin Dodd, M.D.

Edwin Dodd Feb 16, 2021

I have genuinely never experienced anything like this from Autonation Toyota. I have purchased two vehicles from this dealership before and never had an issue. I went in to autonation because I trusted in their car and their customer service. However, this recent purchase discouraged me entirely from autonation due to some dishonesty of their employees. I went in to trade my 2013 Toyota Rav4 and talked to an employee whom name I shall not mention for respect of their privacy. They showed me a 2012 Honda CRV which looked in great condition except for one thing, the back seat would not fold down. Not a big deal, I simply asked if was something that could be taken care of and they said yes. Upon test driving it the car felt great, no issues there. I was told there is a 5 day money back guarantee and a 90 day warranty as well. So if there is an issue with the car I could return it as long as it was under 250 miles and it was within the 5 days after purchase. No where through out the entirety of the sale, that started once I walked in, till the moment I drove the car out, was I informed that if the dealership invested money in the car on my behalf, the guarantee would be voided. After driving the car home I noticed that when I accelerated slowly, the car would throttle at around 25mph-35mph and this is when the car shifts from 2nd to 3rd gear. I did some research and i found out that honda has this issue with their transmissions so i decided to use my 5 day money back guarantee. While taking to the manager, they said that i could not return the car because they had invested money into the car due to having to fix a piece in the backseat. At this point i went down to the office to talk to them and they told me that there was a clause in the 5 day money back guarantee agreement that said the guarantee was voided. However, after reading the guarantee, it does not state such claim. It states that if the dealership spent money to fix the car on my behalf that i would simply have to pay the money back and i could get my car back and get my money back. At this point i feel like im being lied to and possibly scammed. So after discussing the situation with them and explaining that nobody told me that the guarantee would be voided if they fixed that part, they agreed that if I paid for the cost of the repair they would give me my car back and my down payment back and they would take their car back. The following day, I came down to do such thing, however I read everything carefully and explained to them that the "clause" they mentioned saying it voided the guarantee was not on there. On top of that, the contract states that any promise or statement made by any employee is not valid unless it is written, and therefore i should not have to pay for the cost of the repair because no where on the contract said they would pay for the cost of the pair on my behalf. Second of all the employee said that this statement was made on the original offer sheet that we signed, however, when I asked the employee for this sheet, they said that they threw it away. So now there is no proof of an agreement of them paying for a part on my behalf, and they refused to give me my car back until i paid for that cost. So now they are breaching contract and lying to me and making me pay for something that i never agreed i wanted done on the car. Since the contract states that an agreement must be in writing, they cannot charge me for something that they fixed before i bought the car. They fixed their car that they own, on their own accord and time and money, and then they sold it to me. Along with no proof that we agreed to have work done on the car, which was never verbally spoken, or written/signed upon.

Khristian Rodriguez Apr 9, 2020

I recently took my Rav 4 in to get a maintenance after having a total engine replacement in September 2019. I made sure to make an early appointment (9 a.m.) as I had to be at work by 11 a.m. The maintenance was supposed to be courtesy, but when I arrived and checked in I was told I would have to pay, I didn't argue, apparently they don't input information into their data systems? So, I waited.....and waited.... and an hour and a half after I arrived my car was finally taken back and checked and of course I was told I needed nine million other things done to my car. I was already late for work and stressed, I agreed to have my tires changed and my alignment done as I had recently been run off the road and had a feeling more than just body damage had been done. However, price was not discussed. I was taken to work by the courtesy van (which only takes you one place and back). I got off work at 1 p.m. and my car was still not done. The service tech, Peyton, told me it would only be about 30 more minutes and she would let me know when it was done. Well, an hour later I was still sitting at work, so I called 3 times and got her voicemail. I called the main number and no one had an idea what was going on, couldn't find Peyton and kept transferring me to her voicemail. I had to call 5 times before I was able to get someone to find a manager and find my car, which still wasn't done. I had a doctor appointment at 4:45, which I missed and had to pay a $30 late cancellation fee. I did not get my car until 5 p.m. and when I arrived the manager was dismissive and seemed unconcerned and said they would "deeply discount" my services. They took $100 off a $1200 bill and then Peyton tried to go back on her "buy 4 tires for the price of 3" promise she had discussed with me during check out. She also was very rude and couldn't even make eye contact with me while apologizing for the mistakes made. I will never return to this dealership and have made sure to warn my co-workers looking to buy or in need of service not to come here. Absolutely terrible experience.

Julie Norwood Mar 13, 2020

I?m sure that AutoNation is a reputable name and trust worthy.. But my horrible experience with Toyota AutoNation Pinellas Park made me reconsider a lot of things.. the preowned team, I?m sorry to say, is not qualified at all in dealing with customers and handling complaints. I purchased a 2014 Highlander from them which had ?Roll Odometer? problem shown in the CarFax. When I inquired to them about that they said it?s just a typo and that they put their own device and confirmed the car mileage. The car had the bumper not fully in place with the front grill (snapped ) and they promised to fix it.. I took the car home and on the New year eve I met one of my friends who is a small dealer and told me that Odometer roll is not good showing in the Carfax and the price should be the half of what I paid.. I thought he was just trying to make feel bad for not buying a car from him.. the following weekend I took the highlander to couple of big dealerships like Sun Toyota just to see what they?ll offer if I traded in.. And that was the shock when I offered crappy prices just because of the Carfax showing that issue.. I went back to AutoNation Toyota pinellas park to get a commitment from them to fix the Carfax or return the car.. And that when the true ugly face of that team showed up, they were preying on that I have passed the 5 days and I cannot return the car.. I sat with the financial manager and he told ?volunteer repossession? when I told him I?m not taking the car with me home.. And he told me also ?can you prove that?? When I fought back that the five days is not applicable sine they have not fulfilled their obligation for fixing the bumper and the reason he told me that because they actually did not provide me with a copy of ?we owe you? document at the time of the purchase!. He clearly shown that he can play dirty with me since now I don?t have any right to return or fix the car!.. He called a higher manager called ?Glen? who just verbally promised to call Carfax on Monday and he ended up leaving me on the table by myself in a very rude way.. I went to complain to the general manager in the other building but he was not their.. But people directed me to a team lead their called ?Ammar? and he os the only good thing to happen that day.. He handled the matter ver professionally, he showed at least sympathy and promised to talk to the general manager to fix this issue.. He did not give me a document or anything but at least the way he handled the problem and his promise were satisfying to me.. On Monday Glen called me over the phone and told me that they had Carfax fix the issue (again without even providing a copy of the new Carfax) and he was giving me the impression that he did me a BIG favor!!!.. and rudly asked me to go back to apologize to him and the whole team.. I was so pissed off that I hanged up the line in his face! .. Sadly that?s not me, I have never hung up and lost control over myself this way before! .. in overall it was a horrible experience and I don?t recommend anyone to buy a preowned car from this branch .. may a new car because the other sales team seemed nice, helpful and professional.. And if you ever wanted to buy a used car from this branch, Here?s my recommendation; 1- don?t ever trust anyone no matter they appear sincere and nice to you 2- MAKE SURE TO TAKE PHOTO PICTURE WITH YOUR PHONE OF ANY DOCUMENT YOU SIGN WITH THEM 3- take your car and have it inspected by a pro mechanic or even another dealer within the 5 days (mine I found water inside the backlight because it rained by my house unfortunately I realized that after the 5 days) I?m sorry that I had experienced such horrible experience but at the same time a I learned a very valuable lesson the hard way when dealing in the cars business

Mohab Farag Jan 9, 2020

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