Recent Reviews from AutoNation Toyota Pinellas Park

Priceless is the one word I would use to describe my experience at Autonation Toyota. Let me start off by mentioning that we have stopped into this location several times in the past year looking at vehicles. We had a great experience last year, but couldn't find exactly what we were looking for. We have also been to many dealerships, tried to make several deals, have done a lot of research and haggling, but unfortunately a new car wasn't in the cards. We returned two weeks ago to just browse. We informed the sales guy (an older gentleman) that we were just looking and would let him know if we had questions and/or needed his help. He would not leave us alone, flagging us down as we were leaving to give us his card, and even going as far as to beg us to come back to him (he just seemed VERY desperate). Fast forward a week and I drive through on a Friday night after closing. I stop in my tracks because there is my dream car, a 2011 Toyota FJ Cruiser. We returned on Sunday at 4pm (an hour before closing) to just test drive with no intentions of buying. AutoNation sales guy, Dave Gordon, was sitting in the tent and let us approach him about test driving, rather than being right up on us. I knew instantly this was going to be a good experience. We were able to enjoy our test drive due to him not once asking us during the test drive about a trade in, financing, etc (something all sales people normally do the second they find out you have interest in one of their vehicles). As we sat down inside he asked me what I wanted to do. I informed him I wanted to see what the numbers looked like out the door, what they could provide me for my trade-in, and what financing would look like. It was now 5pm aka closing time aka "I was that customer", but every time I apologized he told me to not worry about it with a smile on his face. 2.5 hours later, I was walking out the door with keys in hand to my dream car. The manager was awesome, providing me with the highest trade-in value I have been given from several dealerships in my car search. The financing guy was able to get me a rate that I never imagined and saved time by not going through all the bank offers, but going over the best offer. Not once did I feel rushed, not once did I feel unwelcomed even though they had to stay 2.5 hours after closing, not once did I question doing business with this dealership. Great job Dave and great job AutoNation! We are beyond happy with our purchase and experience that we will be back to purchase my boyfriend's replacement vehicle as he recently totaled his.

K n/a Feb 14, 2019

My last visit to the Service Dept. will be my last visit to the dealership. Period. Took my car in on 1.8.19 for battery replacement and took the courtesy shuttle to work. Everything was fine until time to be picked up by the courtesy shuttle in the afternoon/evening. There was a delay with being picked up which was annoying but I was "okay" with it, even though not thrilled. I paid the bill and was told the valet would bring my car up. No valet. Waited about ten minutes. The shuttle driver came out and offered to help. I located my car and as the shuttle driver and I approached, the valet appeared out of nowhere (it was dark by this time). The shuttle driver told the valet I was there to pick up my car and she handed him the key. Valet proceeded to walk with me the remaining distance to my car; I used my key fob to unlock the car and place my bag in the back seat. The valet leaned against the car parked next to mine and was doing something on his phone. I looked at him and he asked if there was anything else. I indicated that I thought he would be removing the plastic from the seat and the paper mat from the floor of the car. He looked at me like he didn't understand. At that point, I was totally over it. I admit I "snapped" and said, "Just give me my key!". I took my key and started to remove the plastic from the seat and the paper mat from the floor at which point the valet offered to do it. I told him to just let me do it. I tossed the plastic and paper on to the passenger floor board and drove away. The shuttle driver was standing in the drop off bay as I drove through. The next day I received a voicemail from "Gail" stating she was calling as a customer service follow-up. I returned the call and I spoke with "Jenise" who identified herself (I believe) as the Customer Service Manager. I explained to Jenise my extreme dissatisfaction over the events of the afternoon of 1.8.19, specifically an almost 1.5 hour (one hour and twenty minutes) wait for the courtesy shuttle and most especially about the valet. Jenise "reminded" me in a condescending tone that it is the courtesy shuttle is just that, "a courtesy". As far as the valet, she asked for a description and once given that stated, "He's new". I truly don't give a flying fig that he (or anyone else) is "new". Customer service 101: in the presence of a customer, YOU DON'T HAVE YOUR PHONE IN YOUR HAND playing games, texting, posting on Facebook, or anything else! I told Jenise that I would not be returning to AutoNation Toyota in spite of having been a customer of that dealership for 13 years. Jenise assured me that she would be meeting with "Bobby" (not really sure who Bobby is) and Howard, the Service Advisor and that she would be back in touch with me. Well, guess what????? Today is 2.13.19, FIVE WEEKS later. I have not received any return call or any other form of communication. And, at this point, I don't expect one. AutoNation Toyota Pinellas Park as seen the last of my and of my car. The lack of customer service provided to me the afternoon/evening of 1.8.19, and the lack of follow-up to my voiced complaint simply shows me that AutoNation Toyota does not truly appreciate customer loyalty.

John Barton Feb 13, 2019

I recently purchased a 2016 Toyota Tacoma TRD Off Road on December 21, 2018. We waited a full hour to complete the large stack of financial paperwork. It was almost 8 pm at night and we were starving while we waited, however we did not complain about the wait. After I initially said I wanted to buy the truck and signed the first piece of documentation, it was almost a full hour after that when we were finally taken into an office to finish the signing of the paperwork. I received a call about 2-3 weeks after purchasing my truck asking if I could come in and sign some more paperwork as there was a mistake made and that I needed to re-sign some forms that were not done properly the first time. I went into the dealership for a second time and signed paperwork. At this point, I assumed the ordeal was over. On January 25, 2019 I received calls and texts stating that there had been another mistake with the paperwork, and that I needed to send another form of identification like a credit card. I was hesitant to send a picture of my credit card and I honestly did not feel comfortable doing so, however they explained that I could black out the numbers and that eased my discomfort a little. He also informed me that because of the mistakes with the paperwork the bank now needed more information and reassurance that I was a dependable candidate for a car loan. He asked if I would be able to make my first payment on that day, January 25, rather than February 14, which was the agreed upon date in my contract. I obliged and made my first payment on the phone. They also informed me that the bank would now need 3 of my most recent pay stubs. This upset me because I have always had excellent credit, and I have never been asked to provide pay stubs to purchase a car before. Earlier today on January 30, 2019 I received a call at 10:58 AM from Michael Good the finance director. When I have purchased or leased cars in the past, it is a one time lengthy visit and the only time I ever hear from the dealership again is to make a payment every month. This experience was clearly not like the ones in my past. However, it was not until receiving this phone call from Michael Good that I became truly upset and angry. Mr. Good informed me that if I did not fax or email my pay stubs before 2 pm today that the bank would cancel the contract and he would need to “come get my truck” tomorrow. Never in my life have I ever been threatened to have my property taken from me. I am a person who has excellent credit, who pays all of their bills, and who pays them in a timely manner. The fact that this man threatened to repossess my truck because of a mistake that I did not make enraged me. Throughout the rest of our 9 minute phone conversation he continued to make more false accusations. He stated that it was routine for a dealership to ask for pay stubs and that I should have been asked to provide them when I initially came in to purchase my truck. I told him the only time I have ever been asked to provide pay stubs was when I was purchasing my home. When I told Mr. Good that one of the many inconveniences of this ordeal was having to make my first payment three weeks early, he contradicted me and stated that I did not make my payment early, in fact he stated that it was due last week. I informed him that I have paperwork that clearly states my first payment was to be due on February 14, 2019. I also have copies of all of that paperwork. I informed Mr. Good that I did not appreciate being told this false information as I am an intelligent adult and not someone to have the wool pulled over their eyes. I asked him if there was anything he could do for me since this experience had been so frustrating and he stated the only thing he could do would be to fill my tank up with gas and replace my key battery, which is low. They also called and texted my boyfriend multiple times who is not involved in the financial deal at all. For someone to threaten to repossess my truck just appalls me.

Paula Leone Jan 31, 2019

I met a salesman named Robert Husk at AutoNation when I came to see there selection of cars I told him from the beginning that we were just looking and he was very kind and said if we needed anything to let him know and let us go on to look as we did. After about thirty minutes we headed back to our car my wife saw a used Rav 4 she liked but I wasn't real interested in it but were there for my wife Robert Husk showed the car to my wife she liked it I didn't so much I asked him about the finance rate that was posted on the window for people with excellent credit it said 4.9 percent which I wanted no part of and insisted that was to high also the car had 85000 miles and was 5 years old at a cost of 16000 plus tax tag and title. I said good by and me and my wife left. I was surprised at how understanding Robert was in how I felt about the finance rate and he completely agreed that with my credit score I should get a lower rate he was more like a friend then a car salesman. After a couple weeks had gone by and many days looking at several other cars we decided to revisit AutoNation of Pinellas Park. My wife was looking for that used Rav 4 again I was glad we didn't see it anywhere we saw Robert Husk but he didn't notice us at that time some other salesman approached us but we quickly cut him off and told him we were just looking and walked away my wife waved to Robert but he didn't remember her or I at that moment. At this point I am seriously considering a new car for my wife and we were looking at new Rav 4's and as we start looking we are greeted once again by Robert Husk he helped me find the exact model and color my wife wanted as well as answering a ton of questions I was throwing at him about getting the price down and at a rate I wanted. When the paper work started it took a couple of times back and forth with his boss before I got what I wanted and not what they wanted to give me and it was Robert Husk who helped me get a great new Rav 4 for my wife at a great price. I could have gone to many other Toyota Dealerships but the reason I came back to AutoNation of Pinellas Park was a GREAT GUY name Robert Husk my wife couldn't be happier this was her first brand new car and you know what they say happy wife happy life thanks Robert!!!!!

Scott Davis May 1, 2018

I purchased my Toyota Camry at Autonation Toyota in Pinellas Park on September 23rd, 2017. Yesterday, April 3rd, my drivers side door handle broke off on one side. Also, I brought my 2012 Camry to the dealership on Thursday, January 18th to fix my window that had gone off track, as well as to repatch a tire they had patched a month ago during my oil change. I have a warranty, which I was told covered both of those things, and that the service would take about 4 hours. But, on Thursday, after multiple calls trying to get a hold of my advisor for a status update with no answer from him, I eventually had my mom drop me off at Toyota because she had somewhere to be and couldn't wait any longer for a response. When I arrived at the dealership, I was informed that they had broken my regulator while trying to put my window back on track. I was told I must pay a $100 deductible in order to get my car back, and would not be allowed access to drive my car until the payment was made. I was never informed that I would have to pay a deductible every time something went wrong when I first purchased my car and signed the contract, and although I'm sure it is in the print on my contract, I wish it had been explained to me at that time. I asked if I could wait to get it fixed, as I was extremely low on money. I was informed that the car was in pieces, and that it was really cold out so I needed to get it fixed. Toyota employees were the ones who broke the part, and it was not even what I brought it in for in the first place. Luckily, I was provided with a rental car this time. I called the next day, and was informed that my car was finished and I could come pick it up, and drop off the rental car. When I got there, I was then told that I was misinformed, and my car would not be ready until the next day. Normally I wouldn't mind this circumstance, of course accidents happen. But, I started financing this car 6 months ago, with the warranty, to ensure something like this wouldn't happen. I paid the deductible, and couldn't afford to fight it because I use my car for work. The repatch on my tire was completely covered, and I even told the advisor that if the repair for my window costed anything not to fix it. Yet, after 5 calls, and many trips back and forth to the dealership- which is 30 minutes away from me- I ended up not getting my car back until Saturday of that week. Luckily, I was provided a rental car during this time, which softened the circumstance. The next day after getting my car back, my tire pressure was extremely low, almost a flat. I was late to school due to this, and I had to pump the tire with a bike pump I had at my house. I called Toyota, and left a message for my advisor, informing him that the tire was not fixed, although they had my car in shop waiting on parts for 4 days. He was nice enough to let me come in the next day with no appointment. I brought it in 2 days later, waited an hour- and then was told that they could not even fix the tire because the nail was so close to the tread. Okay, no big deal- I'll get a used tire for cheap somewhere. But at this time, my advisor also informed me that all of my tires needed to be replaced, and that they were so awful that a police officer could write me a ticket. On the receipt from my appointment on January 18th, it states "tires have been inspected and are in great condition..." Keep in mind, I bought this certified car under full warranty 6 months ago!! (They offered me a "deal" for four new tires for over $1000.) I ended up purchasing used tires from an outside place for $30 a piece. I wish that I had at least been informed that all of my tires would need to be replaced very soon when I first chose to purchase the car... I chose Toyota because it is supposed to be a company that sells reliable cars, and aside from the issues I've had with this locations service and hospitality, and quality/value of the car I got, I love my Camry. When I purchased my car I did not have anyone check out issues with the car, as I trusted Toyota. I was also in a rush to decide on a car because I use my car for work. I understand the issue with my window as an accident, but I just wish my car was sold to me with 4 tires that would last longer than 4 months after getting the car. I would advise anyone who is looking into preowned certified cars at this location to thoroughly check the car before you finance or purchase, it may not be as good of a deal as you may think!! As a student, and working full time, and making monthly payments on my car, finding the time and money to fix my car every couple of months is not only stressful, but also has made me distrustful of Toyota dealerships. I really hope that others will not have similar experiences in the future with Toyota pre-owned cars as well as better experience with communication and service performed by the employees. My 2003 Honda Pilot never had any issues like this, and I've already put more money into my 2012 Toyota Camry than I ever did in the 4 years I owned my very well loved Pilot. Here is a list of issues that I did not mention that have occurred over the past 6 months. Key fob is broken Small crack in bottom of windshield on drivers side Ignition sticks occasionally, and the key won't turn until I jiggle it Central brake light- fixed without charge Seat pull in the trunk comes undone often and doesn't stay in place Coin storage and barrier that goes in between cup holders both broke Window will not work sometimes, goes down when I press up (after repair) Cigarette burn in crease of backseat, one on roof Piece of front bumper, driver side comes out of place and has to be clicked back in Dent on drivers side next to sunroof, luckily it doesn't leak on me while driving.

Brooke Martin Apr 4, 2018

Let me start by saying that my family has purchased 5 vehicles from AutoNation Toyota, including my 2010 Corolla. Back when I purchased it, I noticed immediately a problem with the ABS brake system and brought it in to the service department (I kept my service records as proof). There was a strange vibration and noise when I went over bumps, a manhole, a steep driveway, a pothole, etc. The service department poo-poo'd my concerns and told me it was normal. I have rented dozens and dozens of cars, have owned many cars, and NO that is not normal. Not so coincidentally I now have to replace the ABS Actuator with only 65,000 miles on my car. I was quoted a CRAZY amount from the service department - or I could buy a new car - or they had a one year finance plan to pay for the repairs. Really?!? Other repair shops I took it to for a second opinion said they are VERY suprised that this has happened - especially with only 65,000 miles on my car. This has not been the only problem with the service department. Last time I brought in my elderly mother to have her car serviced and recall work done, we had an 11am appointment. The courtesy vehicle took us to a shopping center and we had lunch, then returned. The car sat UNTOUCHED for 4 hours and only when we said give us the keys, we are leaving...then all of a sudden the car was taken back and work was completed in an hour. Bad business for someone who has an appointment. Walk-ins were taken ahead of us and all my service advisor could say was "don't be mad at me...we've had 230 cars in here today." And, we were over charged for an oil change and cabin air filter. WOW!!! To sum it all up, I will not purchase another vehicle from AutoNation Toyota - all due to the service department. I have ZERO trust. They are not making this ABS situation right, and I feel as though I have been taked advantage of. I just had my car fixed at a reputable company for almost 1/5th of the price Toyota quoted me...and I have a one year guaranty on the part!

SarahTheTeacher Jun 30, 2017

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