I have genuinely never experienced anything like this from Autonation Toyota. I have purchased two vehicles from this dealership before and never had an issue. I went in to autonation because I trusted in their car and their customer service. However, this recent purchase discouraged me entirely from autonation due to some dishonesty of their employees. I went in to trade my 2013 Toyota Rav4 and talked to an employee whom name I shall not mention for respect of their privacy. They showed me a 2012 Honda CRV which looked in great condition except for one thing, the back seat would not fold down. Not a big deal, I simply asked if was something that could be taken care of and they said yes. Upon test driving it the car felt great, no issues there. I was told there is a 5 day money back guarantee and a 90 day warranty as well. So if there is an issue with the car I could return it as long as it was under 250 miles and it was within the 5 days after purchase. No where through out the entirety of the sale, that started once I walked in, till the moment I drove the car out, was I informed that if the dealership invested money in the car on my behalf, the guarantee would be voided. After driving the car home I noticed that when I accelerated slowly, the car would throttle at around 25mph-35mph and this is when the car shifts from 2nd to 3rd gear. I did some research and i found out that honda has this issue with their transmissions so i decided to use my 5 day money back guarantee. While taking to the manager, they said that i could not return the car because they had invested money into the car due to having to fix a piece in the backseat. At this point i went down to the office to talk to them and they told me that there was a clause in the 5 day money back guarantee agreement that said the guarantee was voided. However, after reading the guarantee, it does not state such claim. It states that if the dealership spent money to fix the car on my behalf that i would simply have to pay the money back and i could get my car back and get my money back. At this point i feel like im being lied to and possibly scammed. So after discussing the situation with them and explaining that nobody told me that the guarantee would be voided if they fixed that part, they agreed that if I paid for the cost of the repair they would give me my car back and my down payment back and they would take their car back. The following day, I came down to do such thing, however I read everything carefully and explained to them that the "clause" they mentioned saying it voided the guarantee was not on there. On top of that, the contract states that any promise or statement made by any employee is not valid unless it is written, and therefore i should not have to pay for the cost of the repair because no where on the contract said they would pay for the cost of the pair on my behalf. Second of all the employee said that this statement was made on the original offer sheet that we signed, however, when I asked the employee for this sheet, they said that they threw it away. So now there is no proof of an agreement of them paying for a part on my behalf, and they refused to give me my car back until i paid for that cost. So now they are breaching contract and lying to me and making me pay for something that i never agreed i wanted done on the car. Since the contract states that an agreement must be in writing, they cannot charge me for something that they fixed before i bought the car. They fixed their car that they own, on their own accord and time and money, and then they sold it to me. Along with no proof that we agreed to have work done on the car, which was never verbally spoken, or written/signed upon.
Khristian Rodriguez
Apr 9, 2020
