12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Pinellas Park

Due to the COVID-19 pandemic, I was conducting all my new car buying research at home on my computer and mobile phone texting option via dealer internet services and taking advantage of the Memorial Day weekend sales and incentives. I did not want to spend too much time at the dealership doing all the negotiations, I just wanted them to have the paperwork and car ready so I can sign and drive! As a Veteran and USAA member, I utilized my USAA/TrueCar car buying service which notifies local participating dealers to contact me with special offers and incentives on the type of vehicle I requested. I had recently bought a 2019 Highlander from this same dealer 6 months prior with a great experience, therefore, there was a positive history with them on price and customer service. Autonation Toyota provided the best price "on paper" for the 2020 Corolla that I was inquiring about. I asked for the "out the door" price for two options, one using my own financing and the other if financing through them. I opted for the price using my bank. Their proposal, in writing, included the Military Discount incentive. However, once I went to the dealer to sign and drive, the sales manager approached me with new paperwork stating that I did not qualify for the Military Discount because I was not using their financing service! I had clearly asked for the two price options and they provide written proposals with the bottom price offered. They never presented any paperwork on that discount, only the qualifying APRs using their financing. At that point I had to accept the price without the Military Discount. After signing the new paperwork, the sales manager had the nerve to thank me for my service! Imagine that! I responded by saying "I don't think so, I believe you appreciate your financing service more than Veterans, especially, during this Memorial Day weekend!" Overall, I was satisfied with my salesperson and the car, but, I did not appreciate the "switch and bait" incentives they use to lure customers to the dealerships. They should have honored the discount since it was written in the proposal and during Memorial Day. Higher management was not very transparent and honest in honoring their written proposal to a Veteran. I am a lifetime Toyota buyer for me and all my family members and am looking to buy another Corolla for my daughter in the near future. I might have to look to another local Toyota dealership after this missed opportunity of a "World Class Customer Experience" by Autonation Toyota. Car buying customers and Veterans beware!

Jose Vasquez May 27, 2020

I recently visited the service department and was completely surprised by the lack of service I received. I generally do not like leaving negative reviews, only when the service is so bad that others need to know what happened. I went in because I had a stain on my seat and was told when I purchased my truck 12 months ago that it was covered with Toyota Guard Platinum care, I did not purchase from this dealership, only because I was working for a dealer group that owned a Toyota franchise and received employee pricing. I was asked 3 times if I had purchased the vehicle from them, each time I said no, I didnt realize it was important that I bought it from there to receive service on it, evidently it mattered to them. The gentleman I dealt with attempted to tell me that the protection was not a Toyota program and that the dealership I bought it from probably sold it to me. I then showed him the information that clearly stated it was indeed through SET. He was not familiar with it, and that is fine, but what happened next was where I had a problem, Once inside he called someone who told him that this vehicle was not registered with that coverage, when I attempted to speak (he had the person on speaker) he shushed me and simply thanked the person he was speaking with with no further questioning of the situation. He then turned to me, and said there was nothing he could do and I should contact my selling dealer. Typing this does not give you the sense of the attitude of "you didnt buy it here" that I was dealing with. He certainly made it clear that he was very unconcerned with my issue, so much so he didnt even bother to offer an alternative method to repairing the problem. I certainly could not imagine that the cost to fix this stain would have been that high and I would have been willing to pay for it and then have the selling dealer reimburse me for it. As it is, I continued to the dealership 3 miles away, and not only were they aware of the program, they are taking care of my stain. Not one time did they ask me if I purchased my Tacoma from them, what they cared about was taking care of why I was in their service department.

Crystal Patton-Leonard May 27, 2020

I first brought it in to assess the repairs needed and after I received that estimate, I also requested an appraisal to sell the car. I called multiple times to receive this estimate and never received the promised email. I even gave two different emails to see if it was an issue on my end, but it was not. I had to drive to get a physical copy of the appraisal that did not match the values I was told over the phone. Once I received the estimates, I was told that they were contingent on me paying for some of the repairs and even then, they weren't guaranteed to be the proper values. I was also bombarded with attempts to sell me a new car, even after saying I wouldn't be interested in that at the moment. The appraisal values weren't very high and the repairs that they were contingent on costed more than the estimates. I called a salvage yard and they offered me a decent amount more than the dealership did. When I went to the dealership to get it towed away, I paid $65 for the service department to simply jumpstart my car once it was already at the dealership (I was going to have to pay $130 as it was jumpstarted twice apparently but the nice lady who checked me out took off one charge). Just the fact that it cost $65 of labor for a jumpstart is quite offensive considering I did it in five minutes myself the day prior. All in all, I was not impressed with anyone I met at Autonation besides the nice girl who checked me out and the guy who gave me my initial appraisal (and was apologetic that I had to drive to get it). I just moved to St. Petersburg and this was my first time at this Autonation Toyota location. However, based on this experience I would rather drive the hour to get to the one I used to go to, both for service and to buy my new car. Also, because I am young, I was asked by the staff if they could speak to my parent even though I am the owner of the car. Although my situation was complicated, I wish that I would have been treated better.

Andie Rogale May 8, 2020

I went on Saturday to get an oil change on my 2019 Camry, and left with a 2020 Tundra. If that alone doesn't make you want to stop by the dealership, read on. I first leased from Toyota back in 2017. We got a RAV4 XLE from Autonation in Winter Park, FL while I lived in Orlando. They were great, as the brand promotes and we loved that vehicle while we had it. I leased a 2019 Camry last January in Deland, FL, and the lease on the RAV4 was coming to fruition here in the next few months. As I sat in the dealership waiting for my oil change to be completed, I had the absolute pleasure of speaking with a salesman by the name of Michael Rapoza. Mike was friendly, understanding, and overtly knowledgeable when it came to the questions I had about leasing terms and incentives right now on 2020 vehicles. I'm 6'4" and a big guy. I told Mike the only vehicle I was considering at this point was the Tundra. We took a walk out on the lot, showed me a few different vehicles with the options that mattered to me, pulled a stock number and he went back to get keys. I took the truck down 19, got a feel for it, trying to determine if I really wanted to spend $70 each time to fill up the 38-gallon upgraded tank or not, and brought it back to the dealership. I think the decision was made when I had turned out of the dealership and gunned it, hearing that throaty growl from the 5.7L V8; a substantial difference from my 4-cylinder Camry. We sat back down with Mike, Shivas (the internet sales manager) and filled out paperwork. I arrived at the dealership at 1pm for service, and left at 4pm with this gorgeous truck. They were able to take care of my concerns without issue, and I cannot imagine a better dealership experience. At the end of the day, there are tons of different dealerships to choose from in Pinellas County, but as a consumer there are a few things that are paramount when selecting a new vehicle. I want the sales staff to treat me like family, I obviously appreciate a good deal, and I want to have a good time doing it. If those three things are important to you, then look no further. AutoNation Pinellas Park is the way to go. It may not have a family name preceding the location on the sign, but I promise you, you'll feel like family here when you walk through the door. This should be the household name that comes to mind when you are in the market for a new vehicle. Mike - Thank you so much. I will definitely come back when the Camry's lease is up. Shivas - You might have had a mask on the whole time, but I know you were laughing and smiling for at least 90% of the transaction, thank you again.

William M. Carver Apr 13, 2020

I have genuinely never experienced anything like this from Autonation Toyota. I have purchased two vehicles from this dealership before and never had an issue. I went in to autonation because I trusted in their car and their customer service. However, this recent purchase discouraged me entirely from autonation due to some dishonesty of their employees. I went in to trade my 2013 Toyota Rav4 and talked to an employee whom name I shall not mention for respect of their privacy. They showed me a 2012 Honda CRV which looked in great condition except for one thing, the back seat would not fold down. Not a big deal, I simply asked if was something that could be taken care of and they said yes. Upon test driving it the car felt great, no issues there. I was told there is a 5 day money back guarantee and a 90 day warranty as well. So if there is an issue with the car I could return it as long as it was under 250 miles and it was within the 5 days after purchase. No where through out the entirety of the sale, that started once I walked in, till the moment I drove the car out, was I informed that if the dealership invested money in the car on my behalf, the guarantee would be voided. After driving the car home I noticed that when I accelerated slowly, the car would throttle at around 25mph-35mph and this is when the car shifts from 2nd to 3rd gear. I did some research and i found out that honda has this issue with their transmissions so i decided to use my 5 day money back guarantee. While taking to the manager, they said that i could not return the car because they had invested money into the car due to having to fix a piece in the backseat. At this point i went down to the office to talk to them and they told me that there was a clause in the 5 day money back guarantee agreement that said the guarantee was voided. However, after reading the guarantee, it does not state such claim. It states that if the dealership spent money to fix the car on my behalf that i would simply have to pay the money back and i could get my car back and get my money back. At this point i feel like im being lied to and possibly scammed. So after discussing the situation with them and explaining that nobody told me that the guarantee would be voided if they fixed that part, they agreed that if I paid for the cost of the repair they would give me my car back and my down payment back and they would take their car back. The following day, I came down to do such thing, however I read everything carefully and explained to them that the "clause" they mentioned saying it voided the guarantee was not on there. On top of that, the contract states that any promise or statement made by any employee is not valid unless it is written, and therefore i should not have to pay for the cost of the repair because no where on the contract said they would pay for the cost of the pair on my behalf. Second of all the employee said that this statement was made on the original offer sheet that we signed, however, when I asked the employee for this sheet, they said that they threw it away. So now there is no proof of an agreement of them paying for a part on my behalf, and they refused to give me my car back until i paid for that cost. So now they are breaching contract and lying to me and making me pay for something that i never agreed i wanted done on the car. Since the contract states that an agreement must be in writing, they cannot charge me for something that they fixed before i bought the car. They fixed their car that they own, on their own accord and time and money, and then they sold it to me. Along with no proof that we agreed to have work done on the car, which was never verbally spoken, or written/signed upon.

Khristian Rodriguez Apr 9, 2020

I recently took my Rav 4 in to get a maintenance after having a total engine replacement in September 2019. I made sure to make an early appointment (9 a.m.) as I had to be at work by 11 a.m. The maintenance was supposed to be courtesy, but when I arrived and checked in I was told I would have to pay, I didn't argue, apparently they don't input information into their data systems? So, I waited.....and waited.... and an hour and a half after I arrived my car was finally taken back and checked and of course I was told I needed nine million other things done to my car. I was already late for work and stressed, I agreed to have my tires changed and my alignment done as I had recently been run off the road and had a feeling more than just body damage had been done. However, price was not discussed. I was taken to work by the courtesy van (which only takes you one place and back). I got off work at 1 p.m. and my car was still not done. The service tech, Peyton, told me it would only be about 30 more minutes and she would let me know when it was done. Well, an hour later I was still sitting at work, so I called 3 times and got her voicemail. I called the main number and no one had an idea what was going on, couldn't find Peyton and kept transferring me to her voicemail. I had to call 5 times before I was able to get someone to find a manager and find my car, which still wasn't done. I had a doctor appointment at 4:45, which I missed and had to pay a $30 late cancellation fee. I did not get my car until 5 p.m. and when I arrived the manager was dismissive and seemed unconcerned and said they would "deeply discount" my services. They took $100 off a $1200 bill and then Peyton tried to go back on her "buy 4 tires for the price of 3" promise she had discussed with me during check out. She also was very rude and couldn't even make eye contact with me while apologizing for the mistakes made. I will never return to this dealership and have made sure to warn my co-workers looking to buy or in need of service not to come here. Absolutely terrible experience.

Julie Norwood Mar 13, 2020

I?m sure that AutoNation is a reputable name and trust worthy.. But my horrible experience with Toyota AutoNation Pinellas Park made me reconsider a lot of things.. the preowned team, I?m sorry to say, is not qualified at all in dealing with customers and handling complaints. I purchased a 2014 Highlander from them which had ?Roll Odometer? problem shown in the CarFax. When I inquired to them about that they said it?s just a typo and that they put their own device and confirmed the car mileage. The car had the bumper not fully in place with the front grill (snapped ) and they promised to fix it.. I took the car home and on the New year eve I met one of my friends who is a small dealer and told me that Odometer roll is not good showing in the Carfax and the price should be the half of what I paid.. I thought he was just trying to make feel bad for not buying a car from him.. the following weekend I took the highlander to couple of big dealerships like Sun Toyota just to see what they?ll offer if I traded in.. And that was the shock when I offered crappy prices just because of the Carfax showing that issue.. I went back to AutoNation Toyota pinellas park to get a commitment from them to fix the Carfax or return the car.. And that when the true ugly face of that team showed up, they were preying on that I have passed the 5 days and I cannot return the car.. I sat with the financial manager and he told ?volunteer repossession? when I told him I?m not taking the car with me home.. And he told me also ?can you prove that?? When I fought back that the five days is not applicable sine they have not fulfilled their obligation for fixing the bumper and the reason he told me that because they actually did not provide me with a copy of ?we owe you? document at the time of the purchase!. He clearly shown that he can play dirty with me since now I don?t have any right to return or fix the car!.. He called a higher manager called ?Glen? who just verbally promised to call Carfax on Monday and he ended up leaving me on the table by myself in a very rude way.. I went to complain to the general manager in the other building but he was not their.. But people directed me to a team lead their called ?Ammar? and he os the only good thing to happen that day.. He handled the matter ver professionally, he showed at least sympathy and promised to talk to the general manager to fix this issue.. He did not give me a document or anything but at least the way he handled the problem and his promise were satisfying to me.. On Monday Glen called me over the phone and told me that they had Carfax fix the issue (again without even providing a copy of the new Carfax) and he was giving me the impression that he did me a BIG favor!!!.. and rudly asked me to go back to apologize to him and the whole team.. I was so pissed off that I hanged up the line in his face! .. Sadly that?s not me, I have never hung up and lost control over myself this way before! .. in overall it was a horrible experience and I don?t recommend anyone to buy a preowned car from this branch .. may a new car because the other sales team seemed nice, helpful and professional.. And if you ever wanted to buy a used car from this branch, Here?s my recommendation; 1- don?t ever trust anyone no matter they appear sincere and nice to you 2- MAKE SURE TO TAKE PHOTO PICTURE WITH YOUR PHONE OF ANY DOCUMENT YOU SIGN WITH THEM 3- take your car and have it inspected by a pro mechanic or even another dealer within the 5 days (mine I found water inside the backlight because it rained by my house unfortunately I realized that after the 5 days) I?m sorry that I had experienced such horrible experience but at the same time a I learned a very valuable lesson the hard way when dealing in the cars business

Mohab Farag Jan 9, 2020

First of all let me qualify myself. Studied Social Psychology, emphasis in Statistics at Georgetown University end up with a Masters way back in 1981. Worked for the Federal Gov't till 1994. Doing Nefarious Things. All Car Dealerships are designed to do one thing. Drag Money out of unsuspecting viable clients. There is a ton of subtle techniques in play. I will not waste your time about techniques etc. OK Who Cares. When I bought my new, Used vehicle from this operation. I basically ignored the niceties, the BS that they are an honest car dealer etc. The job of the sales man is to drag as much money out the buyers pocket as possible. Well if you are hip to that and take a sociopathic view of the sales man and there team. Your gonna get a better deal.. I knew that the vehicle quoted price was not the actual price. I also know that the highest rate of mark up is in used care sales. They pander to the ideal of "Conspicuous Consumption", sell the "Sizzle". While I am going from the angle of "end user" value of the car. The function the car has, i.e.: Kid hauling, road trip ability etc. I could go on for another hour about sales techniques etc. Real Boring. Used car sales, so called warranties, and financing makes more profit than New Car Sales as I recall. Over all. It was not a gut wrenching, wait out the consumer let them hang out and ruminate about the value and actual cost of the car. I went in there with a goal in mind and stuck to it. I went to 3 other dealerships and was out of there within a half hour. Due to the fact they did not have anything I was interested in. Of course the sales pitch person, lander, Salesmen attempted to make me hang out. HA. With the recent introduction of the internet tools of getting prospective sales into the front Door. It is an amazing shift in producing customers. A new form of competing for customers in the open market place. Sort of like a pre sale before the actual transaction. You can't really sell the "Sizzle" until you have a meet and greet. Of course I think I overpaid for the vehicle I purchased at this dealership. But they have a very limited warranty that I am comfortable with. If I do have a major problem with their "warranty". I have the option to take it back and have it fixed. Dealership can't risk selling lemons due that they may or will cost them money down the line. Would I recommend a freind to buy another vehicle from this particular dealership. Yes. Just be prepared for the onslaught of "Salesmen Ship".

John F. Alexander Jun 12, 2019

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