12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Pinellas Park

I recently took my Rav 4 in to get a maintenance after having a total engine replacement in September 2019. I made sure to make an early appointment (9 a.m.) as I had to be at work by 11 a.m. The maintenance was supposed to be courtesy, but when I arrived and checked in I was told I would have to pay, I didn't argue, apparently they don't input information into their data systems? So, I waited.....and waited.... and an hour and a half after I arrived my car was finally taken back and checked and of course I was told I needed nine million other things done to my car. I was already late for work and stressed, I agreed to have my tires changed and my alignment done as I had recently been run off the road and had a feeling more than just body damage had been done. However, price was not discussed. I was taken to work by the courtesy van (which only takes you one place and back). I got off work at 1 p.m. and my car was still not done. The service tech, Peyton, told me it would only be about 30 more minutes and she would let me know when it was done. Well, an hour later I was still sitting at work, so I called 3 times and got her voicemail. I called the main number and no one had an idea what was going on, couldn't find Peyton and kept transferring me to her voicemail. I had to call 5 times before I was able to get someone to find a manager and find my car, which still wasn't done. I had a doctor appointment at 4:45, which I missed and had to pay a $30 late cancellation fee. I did not get my car until 5 p.m. and when I arrived the manager was dismissive and seemed unconcerned and said they would "deeply discount" my services. They took $100 off a $1200 bill and then Peyton tried to go back on her "buy 4 tires for the price of 3" promise she had discussed with me during check out. She also was very rude and couldn't even make eye contact with me while apologizing for the mistakes made. I will never return to this dealership and have made sure to warn my co-workers looking to buy or in need of service not to come here. Absolutely terrible experience.

Julie Norwood Mar 13, 2020

I?m sure that AutoNation is a reputable name and trust worthy.. But my horrible experience with Toyota AutoNation Pinellas Park made me reconsider a lot of things.. the preowned team, I?m sorry to say, is not qualified at all in dealing with customers and handling complaints. I purchased a 2014 Highlander from them which had ?Roll Odometer? problem shown in the CarFax. When I inquired to them about that they said it?s just a typo and that they put their own device and confirmed the car mileage. The car had the bumper not fully in place with the front grill (snapped ) and they promised to fix it.. I took the car home and on the New year eve I met one of my friends who is a small dealer and told me that Odometer roll is not good showing in the Carfax and the price should be the half of what I paid.. I thought he was just trying to make feel bad for not buying a car from him.. the following weekend I took the highlander to couple of big dealerships like Sun Toyota just to see what they?ll offer if I traded in.. And that was the shock when I offered crappy prices just because of the Carfax showing that issue.. I went back to AutoNation Toyota pinellas park to get a commitment from them to fix the Carfax or return the car.. And that when the true ugly face of that team showed up, they were preying on that I have passed the 5 days and I cannot return the car.. I sat with the financial manager and he told ?volunteer repossession? when I told him I?m not taking the car with me home.. And he told me also ?can you prove that?? When I fought back that the five days is not applicable sine they have not fulfilled their obligation for fixing the bumper and the reason he told me that because they actually did not provide me with a copy of ?we owe you? document at the time of the purchase!. He clearly shown that he can play dirty with me since now I don?t have any right to return or fix the car!.. He called a higher manager called ?Glen? who just verbally promised to call Carfax on Monday and he ended up leaving me on the table by myself in a very rude way.. I went to complain to the general manager in the other building but he was not their.. But people directed me to a team lead their called ?Ammar? and he os the only good thing to happen that day.. He handled the matter ver professionally, he showed at least sympathy and promised to talk to the general manager to fix this issue.. He did not give me a document or anything but at least the way he handled the problem and his promise were satisfying to me.. On Monday Glen called me over the phone and told me that they had Carfax fix the issue (again without even providing a copy of the new Carfax) and he was giving me the impression that he did me a BIG favor!!!.. and rudly asked me to go back to apologize to him and the whole team.. I was so pissed off that I hanged up the line in his face! .. Sadly that?s not me, I have never hung up and lost control over myself this way before! .. in overall it was a horrible experience and I don?t recommend anyone to buy a preowned car from this branch .. may a new car because the other sales team seemed nice, helpful and professional.. And if you ever wanted to buy a used car from this branch, Here?s my recommendation; 1- don?t ever trust anyone no matter they appear sincere and nice to you 2- MAKE SURE TO TAKE PHOTO PICTURE WITH YOUR PHONE OF ANY DOCUMENT YOU SIGN WITH THEM 3- take your car and have it inspected by a pro mechanic or even another dealer within the 5 days (mine I found water inside the backlight because it rained by my house unfortunately I realized that after the 5 days) I?m sorry that I had experienced such horrible experience but at the same time a I learned a very valuable lesson the hard way when dealing in the cars business

Mohab Farag Jan 9, 2020

I bought a beautiful Infinity G37 convertible on Dec 22 2019. It had a shake when I was going 20 - 30 miles per hour when I test drove it. The salesperson said he would have them look at it. When I returned to purchase the car the next day he assured me it was fixed and it was just an unbalanced tire. It was late and pouring rain so I took his word for it. Needless to say on Dec 26th I called the service department who were very nice and told me I could bring it in. They couldn't show me that any service was truly done to rebalance my tire although it is there right now as Im writing this to see what may be really wrong with it. I LOVE this car and although this is a big inconvenience I pray that they can fix it once and for all. Stay tuned for updates!!!! Still do not have my car back. 1-3-2020. Calling the GM now. Been lied to several times! In fact I even got a call from sales department to sell me the car I already bought for a discount. This place has done nothing but lie and give used car salespersons their bad reputation TRUE! I bought my car at Autonation because of their well known name. I think its been worse than had I gone to buy it at a small mom and pop dealership. At least then I wouldn't be dealing with several liars. I just reached out to th GM who supposedly sent the response to my review below. He never heard of me or my review before today. Apparently they must send an automatic response out. Now Im waiting for Gary from parts to find out when my part is supposed to come in. He has to check with another employee who is at lunch(340pm). I will definitely keep updates coming. Gary now called and said rumor has it it will be here tomorrow but no promises. Then asked if I had the vehicle. NO Gary my car has been sitting there almost since I bought it. I hope this is fixed and no further issues. Im VERY DISAPPOINTED! I am not the type of person to ever give a bad review but this seems to be a case where if I never did they simply would not care. In fact Im not sure they do really care either way. Hopefully rumor has it right and my car is fixed.

Christine Marsella Jan 2, 2020

I just purchased a 2020 Corolla in October. I visited AutoNation in Pinellas Park yesterday due to the plastic back on my driver mirror falling off. I tried to pop the piece back in myself breaking one of the pieces in the inside. The initial rep who helped me advised it would be covered under my warranty. Well, she then returned stating she’d talked with the director who advised it wasn’t covered under warranty due to me hitting it on my garage ( I told her as I was backing out of the garage the piece fell off-I had not actually said I hit the mirror). Apparently, due to the little plastic piece inside being broken I was unable to use my warranty to have it replaced and was told I would need to order a new part for $65. Long story short, I asked to speak with the director instead of communicating through 3rd party. She sent out her supervisor (not director). I asked that person for the director and finally was able to speak with him. The director, Rob Boivin inspects my part and tells me the same about it not being covered under warranty due to the little piece inside being broken explaining how when they send it to the manufacturer they will be charged as a dealer for a broken part And explained how the part was not “defective”. My issue with this is that the last Corolla I had, I actually broke a part inside of the car (totally my fault) so I never inquired about it being fixed. Well at this same location AutoNation, when I was getting an oil change, the rep noticed the broken part and offered to have it fixed through my warranty! Continuing with my experience yesterday, the director gives me Toyota customer experience center advising I could call them and if they decide to waive the cost I could then bring the car back. Well I did call customer care who essentially explained that the dealer has the ability to waive the cost as I had explained in my prior example. So, I drove all the way to Pasco County - Sun City Toyota where I purchased the car and received sincere and genuine care! Only to find that the part was able to pop right back into place! No ordering of a new part, dealer missed out on nothing, and I left as a satisfied customer. My point: had AutoNation spent more energy in trying to actually help me versus working against me then they too could have spent 5 minutes looking at the part and placing it back in my car versus 30 minutes trying to make a lousy $65. I’ll have this car for at least the next 4 years. I live 5 minutes from AutoNation, but due to this experience I will not do any business with them moving forward!!! Thanks for nothing AutoNation!!

Rashawnda F Dec 17, 2019

First of all let me qualify myself. Studied Social Psychology, emphasis in Statistics at Georgetown University end up with a Masters way back in 1981. Worked for the Federal Gov't till 1994. Doing Nefarious Things. All Car Dealerships are designed to do one thing. Drag Money out of unsuspecting viable clients. There is a ton of subtle techniques in play. I will not waste your time about techniques etc. OK Who Cares. When I bought my new, Used vehicle from this operation. I basically ignored the niceties, the BS that they are an honest car dealer etc. The job of the sales man is to drag as much money out the buyers pocket as possible. Well if you are hip to that and take a sociopathic view of the sales man and there team. Your gonna get a better deal.. I knew that the vehicle quoted price was not the actual price. I also know that the highest rate of mark up is in used care sales. They pander to the ideal of "Conspicuous Consumption", sell the "Sizzle". While I am going from the angle of "end user" value of the car. The function the car has, i.e.: Kid hauling, road trip ability etc. I could go on for another hour about sales techniques etc. Real Boring. Used car sales, so called warranties, and financing makes more profit than New Car Sales as I recall. Over all. It was not a gut wrenching, wait out the consumer let them hang out and ruminate about the value and actual cost of the car. I went in there with a goal in mind and stuck to it. I went to 3 other dealerships and was out of there within a half hour. Due to the fact they did not have anything I was interested in. Of course the sales pitch person, lander, Salesmen attempted to make me hang out. HA. With the recent introduction of the internet tools of getting prospective sales into the front Door. It is an amazing shift in producing customers. A new form of competing for customers in the open market place. Sort of like a pre sale before the actual transaction. You can't really sell the "Sizzle" until you have a meet and greet. Of course I think I overpaid for the vehicle I purchased at this dealership. But they have a very limited warranty that I am comfortable with. If I do have a major problem with their "warranty". I have the option to take it back and have it fixed. Dealership can't risk selling lemons due that they may or will cost them money down the line. Would I recommend a freind to buy another vehicle from this particular dealership. Yes. Just be prepared for the onslaught of "Salesmen Ship".

John F. Alexander Jun 12, 2019

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