Recent Reviews from AutoNation Toyota Pinellas Park

Amazing...that's really the only thing I need to say. From start to finish, this AutoNation Toyota dealership was the kindest, most straight forward dealership I have EVER been to in my lifetime. My husband and I were not looking forward to even beginning our shopping extravaganza for a new vehicle. Generally you have some blood sucking salesman gawking over the lot at every angle just awaiting the next customer to pounce on. I can't stand it. You would have never stepped foot near the lot if you weren't at least thinking of a new car purchase, so why not allow the customer to look and approach you with questions...right?? Well we arrived at Toyota and started towards the back of the lot quickly, so no one could keep up. After going through the vehicles we were interested in, I approached a gentleman by the name of Tommy. Tommy was so great! He was patient, kind, and so friendly and answered every question we had with true knowledge and integrity. He was the very best salesman I have ever encountered. When we walked inside he tried in everyway to accommodate us any way he could, offering us drinks, and snacks, and a walk around the showroom. He valued our time and was eager to process paperwork and hand us off to finance. Tommy jumped in the truck we just purchased and ran off to clean it and gas it up. In finance, Muhammad was thorough in all the paperwork and made sure we understood exactly what we were signing and why it was necessary. He did throw in a few extras to try and get us to purchase, which is completely understood, as it is his job, but when we said no thank you, he politely took our no and moved on. There was ZERO pressure from anywhere. Before we drove away, Tommy came out and went over every button, switch, and cubby-hole inside the truck. He helped hook my phone to Bluetooth and set radio stations...he was just a wonderful man! Both of these gentleman were a breathe of fresh air. From the moment we walked into the door of the showroom, I drove away 3 hours later in a brand new truck. It was the fastest, most friendliest, most knowledgeable place I have EVER visited to purchase a vehicle. We are actually considering a second vehicle and we have already warned them we will be back. I recommend everyone swing in and ask for Tommy to start...I promise you, you wont be disappointed!!

Jamie Mireles Dec 12, 2018

HORROR STORY : Purchased a 2010 Camry on 11/02/2018 and today is 11/18/2018. I had my car a total of approximately 80 hrs in my possesion since purchased. I took delivery on 11/03/2018 around 1pm after being told it would be ready around 12pm. The car was not even detailed yet. I was asked to come back to pick it up later if i wanted it cleaned. I declined as I had no ride. Since 11/06/2018 it has been at the dealership for repair. That is 12 days and counting. Within the first 2 days in their possesion I was informed they did not have a mechanic capable of diagnosing the problem, however I gave them the exact issue with the car when dropping it off. There is a Technician Service Bulletin for these cars that defines the problem exactly. I was informed I had to wait until the following week before a Master Tech would be on site to diagnose my vehicle. I called wednesday to check on the status , and it had not been evaluated yet. I was informed it would make it in the shop first thing Thursday the 15th and I will recieve a call. I called them Thursday late afternoon because there was no contact from them. Now I am told that it will take another 7-10 days to repair my car and that the issue was the exact problem the TSB stated when I dropped the car off 9 days ago. The 7-10 days was because of parts being ordered. I called the dealers parts department and was informed the parts would be available for pick up first thing in the morning if I ordered them now. So I called the dealer back and asked why it wold be 7-10 days when the parts are available in the morning? They verfied this and said the car would be ready by Saturday the 17th now. I waited until around 3pm Saturday before calling them once again to find out when I can get my car back. they had no knowledge of the status and said they needed to call me back. This time a service Tech call to inform me that it will be ready for pick up Tuesday Evening the 20th, because parts have not been ordered yet. I then called the dealership again for an explanation of the problem. They said I should be happy they are fixing my car. This is not good customer care in any way. If I get the car back on Wednesday the 21st it will have been at the dealership for 16 days to complete a 3.5 hr repair / 2.6 hrs for warranty work because of Poor Technician diagnostics, failure to even evaluate the problem, not ordering the parts, and terrible communication. If I did not contact them, there is no doubt it wouldn't even be in line to get fixed. WORST EXPERIENCE EVER!!!!!!

Mark Nelson Nov 19, 2018

I met a salesman named Robert Husk at AutoNation when I came to see there selection of cars I told him from the beginning that we were just looking and he was very kind and said if we needed anything to let him know and let us go on to look as we did. After about thirty minutes we headed back to our car my wife saw a used Rav 4 she liked but I wasn't real interested in it but were there for my wife Robert Husk showed the car to my wife she liked it I didn't so much I asked him about the finance rate that was posted on the window for people with excellent credit it said 4.9 percent which I wanted no part of and insisted that was to high also the car had 85000 miles and was 5 years old at a cost of 16000 plus tax tag and title. I said good by and me and my wife left. I was surprised at how understanding Robert was in how I felt about the finance rate and he completely agreed that with my credit score I should get a lower rate he was more like a friend then a car salesman. After a couple weeks had gone by and many days looking at several other cars we decided to revisit AutoNation of Pinellas Park. My wife was looking for that used Rav 4 again I was glad we didn't see it anywhere we saw Robert Husk but he didn't notice us at that time some other salesman approached us but we quickly cut him off and told him we were just looking and walked away my wife waved to Robert but he didn't remember her or I at that moment. At this point I am seriously considering a new car for my wife and we were looking at new Rav 4's and as we start looking we are greeted once again by Robert Husk he helped me find the exact model and color my wife wanted as well as answering a ton of questions I was throwing at him about getting the price down and at a rate I wanted. When the paper work started it took a couple of times back and forth with his boss before I got what I wanted and not what they wanted to give me and it was Robert Husk who helped me get a great new Rav 4 for my wife at a great price. I could have gone to many other Toyota Dealerships but the reason I came back to AutoNation of Pinellas Park was a GREAT GUY name Robert Husk my wife couldn't be happier this was her first brand new car and you know what they say happy wife happy life thanks Robert!!!!!

Scott Davis May 1, 2018

I purchased my Toyota Camry at Autonation Toyota in Pinellas Park on September 23rd, 2017. Yesterday, April 3rd, my drivers side door handle broke off on one side. Also, I brought my 2012 Camry to the dealership on Thursday, January 18th to fix my window that had gone off track, as well as to repatch a tire they had patched a month ago during my oil change. I have a warranty, which I was told covered both of those things, and that the service would take about 4 hours. But, on Thursday, after multiple calls trying to get a hold of my advisor for a status update with no answer from him, I eventually had my mom drop me off at Toyota because she had somewhere to be and couldn't wait any longer for a response. When I arrived at the dealership, I was informed that they had broken my regulator while trying to put my window back on track. I was told I must pay a $100 deductible in order to get my car back, and would not be allowed access to drive my car until the payment was made. I was never informed that I would have to pay a deductible every time something went wrong when I first purchased my car and signed the contract, and although I'm sure it is in the print on my contract, I wish it had been explained to me at that time. I asked if I could wait to get it fixed, as I was extremely low on money. I was informed that the car was in pieces, and that it was really cold out so I needed to get it fixed. Toyota employees were the ones who broke the part, and it was not even what I brought it in for in the first place. Luckily, I was provided with a rental car this time. I called the next day, and was informed that my car was finished and I could come pick it up, and drop off the rental car. When I got there, I was then told that I was misinformed, and my car would not be ready until the next day. Normally I wouldn't mind this circumstance, of course accidents happen. But, I started financing this car 6 months ago, with the warranty, to ensure something like this wouldn't happen. I paid the deductible, and couldn't afford to fight it because I use my car for work. The repatch on my tire was completely covered, and I even told the advisor that if the repair for my window costed anything not to fix it. Yet, after 5 calls, and many trips back and forth to the dealership- which is 30 minutes away from me- I ended up not getting my car back until Saturday of that week. Luckily, I was provided a rental car during this time, which softened the circumstance. The next day after getting my car back, my tire pressure was extremely low, almost a flat. I was late to school due to this, and I had to pump the tire with a bike pump I had at my house. I called Toyota, and left a message for my advisor, informing him that the tire was not fixed, although they had my car in shop waiting on parts for 4 days. He was nice enough to let me come in the next day with no appointment. I brought it in 2 days later, waited an hour- and then was told that they could not even fix the tire because the nail was so close to the tread. Okay, no big deal- I'll get a used tire for cheap somewhere. But at this time, my advisor also informed me that all of my tires needed to be replaced, and that they were so awful that a police officer could write me a ticket. On the receipt from my appointment on January 18th, it states "tires have been inspected and are in great condition..." Keep in mind, I bought this certified car under full warranty 6 months ago!! (They offered me a "deal" for four new tires for over $1000.) I ended up purchasing used tires from an outside place for $30 a piece. I wish that I had at least been informed that all of my tires would need to be replaced very soon when I first chose to purchase the car... I chose Toyota because it is supposed to be a company that sells reliable cars, and aside from the issues I've had with this locations service and hospitality, and quality/value of the car I got, I love my Camry. When I purchased my car I did not have anyone check out issues with the car, as I trusted Toyota. I was also in a rush to decide on a car because I use my car for work. I understand the issue with my window as an accident, but I just wish my car was sold to me with 4 tires that would last longer than 4 months after getting the car. I would advise anyone who is looking into preowned certified cars at this location to thoroughly check the car before you finance or purchase, it may not be as good of a deal as you may think!! As a student, and working full time, and making monthly payments on my car, finding the time and money to fix my car every couple of months is not only stressful, but also has made me distrustful of Toyota dealerships. I really hope that others will not have similar experiences in the future with Toyota pre-owned cars as well as better experience with communication and service performed by the employees. My 2003 Honda Pilot never had any issues like this, and I've already put more money into my 2012 Toyota Camry than I ever did in the 4 years I owned my very well loved Pilot. Here is a list of issues that I did not mention that have occurred over the past 6 months. Key fob is broken Small crack in bottom of windshield on drivers side Ignition sticks occasionally, and the key won't turn until I jiggle it Central brake light- fixed without charge Seat pull in the trunk comes undone often and doesn't stay in place Coin storage and barrier that goes in between cup holders both broke Window will not work sometimes, goes down when I press up (after repair) Cigarette burn in crease of backseat, one on roof Piece of front bumper, driver side comes out of place and has to be clicked back in Dent on drivers side next to sunroof, luckily it doesn't leak on me while driving.

Brooke Martin Apr 4, 2018

I came in on Saturday for my 2005 RAV4 to get serviced. I had an oil leak and my hood cable was broken. Michael immediately took me in without a reservation. While I waited for him to diagnose my car, I started walking around by the used cars checking out the Priuses, as I had been wanting one for years. Right away, Robin came up to me and asked if I needed help. I mentioned my predicament, knowing my RAV4 was getting old and would probably require more than just the oil and hood cable fixes. She introduced me to Sean who took me for a test drive on a 2008 Prius. I instantly fell in love and decided I wanted to buy it. The price was right, the mileage was good, the car was very well maintained. I bought my first car on Saturday and while I was alone with no family or friends here to help me with the process, Sean and his manager Tyler took phenomenal care of me. They were extremely patient while I freaked and stressed out and never once tried to push me into anything. Tyler said "think of us as your brothers" and they really did treat me that well. They went over everything with me in detail, giving guidance and support without being overbearing. They weren't just trying to make a sale, they were trying to make me happy. As a hospitality professional, this went over huge with me. The process took all day (mostly due to my calling my parents and sister multiple times) but they never left my side. They helped me find an insurance provider after my CT insurance provider quoted me an exorbitant price for FL insurance and walked me through all the paperwork. When I finally signed all the official documents, Vinnie made the process quick and painless. Then Sean helped me transfer everything from my Rav to my new Prius. It was a stressful day but Sean, Tyler and the rest of the staff at AutoNation Pinellas Park helped me so much. I am very grateful to them and will be sure to have my car serviced here in the future. I will also be referring anyone who wants amazing customer care to this location. Again, thank you guys for everything. It was a pleasure working with you!

Ana Corsi-Travali Mar 30, 2017

I went to Sun Toyota with my partner as he insisted that Sun was a good dealership and we needed to check their price. His family also had used Sun in the past and were very pleased. Unfortunately that was not the case for us. Perhaps if we had another sales rep our experience would have been different but the encounter I had was by far the worse dealer experience. My partner and I work during the day and I work very long hours, to that end we have limited time. My partner called Sun prior to our arrival to ensure someone would be there -he spoke with Monica who assured they would be there. I arrived a little after 8pm and my partner was already there and Baron was taking his information. Shortly after I arrived we explained to Baron that we had been to another dealership before and I emphasized what car and deal we were looking for. Please note that we have been looking for Toyota Tacomas for a few weeks and since we are planning to keep the truck for at least 6 years I want to make sure we make a wise decision. Further we are not in a hurry but we would certainly close the deal if everything sounded right. Baron had Monica show us the Tacomas they had --- Monica didnt know ANYTHING about the Tacomas. Every question we asked she didnt know. I was amazed that they had someone with no knowledge to show us the truck. Since they didnt have the model we wanted, baron gave us the numbers for the model they had which was much higher ---- clearly he didnt listen to me when I emphasized what numbers we were looking for and could afford. After showing us the numbers he says "all you have to do is sign here accepting this numbers!". That was an insult ---- how can he expect to show me numbers that were $200 more monthly and ask me to sign the paper?! we explained we didnt need the Sport Tacoma and were really looking for another model and therefore cheaper. Baron then offered to order the truck for us. we asked how long it would take, Baron leaves and comes back not with an answer but with new numbers for the allegedly truck they would order. Again the numbers were not even close to what we were looking for and not better than what the other dealership had already offered us. At that point I had enough -had Baron listened to his customer when I explained what we were looking for he would have made a better effort to work a better deal. When I said no that were were about to leave he proceeded to say that we cant say they didnt work with us because they stayed there until late just because of us ---he made it sound as it was an inconvenient. I could not believe a sales person was saying that to me. First I drove 30 min to the dealership and had not been home ever since 6am. Now I should feel sorry that a sales person had to stay there until late to make a deal? Isnt that your job? He should have been pleased I drove there to give them my business. Further he should have been grateful we still stayed there after having someone with zero knowledge of the truck to actually show us the truck. As I was about to walk away, Baron gave us the offer we were looking for but at that point I felt he was so disrespectful that I really didnt want to give my business to them. I work very hard for my money and although we were looking for a good deal, I still have morals and I rather pay more to receive professional treatment. To close our bad experience, I tried shaking Baron's hand and he almost refused to shake my hand -he acted like his ego was hurt. I am still in disbelieve we received this treatment from a "sales person". I already told my family and friends --- it is a shame that Sun lost my and my family's business.

Anna and Edward Mar 29, 2016

My parents bought their vehicle at Sun Toyota so when I moved here from Colorado they suggested Sun Toyota was the best place to take my current Sequoia for service.They were right! For over a year now I have been going to Sun Toyota for service and Tony Roche is always professional and takes good care of my vehicle. He explains in detail what my car needs and what is recommended. When I recently brought my car in for service, I mentioned I wanted to test drive the 2015 Sequoia. He quickly got me to a sales person, Lee Houston. From the beginning Lee was professional and knowledgeable of the car and its amenities. After Steve worked out the numbers and went over them with me, I took them home to send to my husband who was deployed overseas. This process can be difficult on me and the dealership with a spouse overseas. However, each person I encountered during my buying process, Lee my sales person and Sandy in finance, made the process as easy as possible. Lee went above and beyond to have the vehicle ready for me the next day when it was convenient for me to get to the dealership. It was clean and ready. He also pulled my other vehicle around to help me move my personal items and put on my plates took off my sunpass sticker etc. I had a pleasant experience in finance as well. Sandy explained everything in detail on my financing as well as my options for warranties and coverage. He guided me when I had specific needs and questions and made what could have been a more difficult deal very easy on me. I appreciated Steve's help negotiating the deal. Finance has never been my favorite part of the buying experience but this time I felt comfortable and knowledgeable of my deal and finance. After finance, Lee was there to go over all of the new features in my car that weren't in my previous Sequoia. He took as much time as needed till I was comfortable to leave with my new car. I would recommend you ask for Lee Houston when you head into Sun Toyota to test drive your next Toyota! I have bought three Toyota's prior to this one at two different dealerships in two different parts of the country. Sun Toyota has been my best buying experience with Toyota's ever!

Florida Girl Feb 17, 2015

Now before I start my lengthy story let me tell you, I don't sell things and I am not paid. I'm just an average joe who works hard day by day to make a living. I had been driving fixer upper vehicles for years, paying for repairs constantly, dreaming of one day having a nice, reliable vehicle. Well, one day I decided to stop by the dealership and browse their inventory. I always liked the Tacoma as a truck, and planned on having a child soon, so this is what I primarily looked at.When approached by one of the staff asking if I needed help, I replied, "Oh, just looking", figuring I would never be able to get approved for a vehicle here. I lacked credit and there was hardly any hope to get approved, or so I thought. I looked online at one Tacoma for weeks before this, 4 wheel drive, 4 door, V6, everything I needed in a truck. I told everyone about THAT truck. Well, after browsing, one of the associates brought me inside and took some information from me. After a short while, they said "Well sir, we have you approved for a Tacoma." I was in utter shock and so was my wife. I said "Well alright let's go see which truck I was approved for." Thinking I would have to settle I already accepted I most likely could not get this dream truck. We walked out to the back and there it was, the truck I had been gawking at for weeks. He handed me the keys and said "Well, let's take it for a test drive." I drove it loved it, and we signed the paperwork. The 2014 Tacoma is now mine and I could not have asked for better service, or a better vehicle. They were friendly, treated me and my family with the utmost respect, and were very professional as well. That is MY story. Since then, my wife was approved for a newer Corolla, and my brother drives a Camry, also from Sun. The point of this whole story is if you want great service where you are treated right this is the place to go. Thank you Bo and all of your team at Sun Toyota for keeping my family going forward.

Average Joe Nov 21, 2014

I had, by far, the best buying experience at Sun Toyota and would recommend them to anyone. I started my search for a new car through Consumer Reports buying program and when I settled on the Toyota Camry Hybrid XLE, I submitted a request for a quote and received a response from 3 Toyota dealers -- Sun Toyota being one of them. My experience at Sun Toyota was top-notch from start to finish. I emailed with Matt and ended up speaking with him to set up an appointment to go to the dealership. During our conversation, I had made mention of an approved financing offer I was planning to use and the price limit that came with it. He mentioned that Toyota had a special offer for 0% financing for 5 years on purchase of a new Camry and would I be interested. I told him my credit probably wouldn't qualify which is why I was working with the preapproval through a separate financial institution. He suggested we run the numbers just to see . . . and boy am I glad we did, because as it turned out, I did qualify. So in the span of maybe 5 minutes, he had just taken my interest rate from 6.5% down to 0%. We then went over what I was looking for and he told me to come down later that day and tell one of the receptionists I had a VIP meeting with Matt. When I arrived at the dealership, which looks amazing by the way, and began to walk towards the front entrance, a gentleman that was nearby walked over and greeted me. He told me his name was Richard and asked what he could do to help me. I informed him that I had a VIP meeting with Matt. He took me inside to a small desk area and had me have a seat while he went and got him. About a minute later, Matt came out, greeted me, asked me if I was able to get here ok, etc. He sat down and we began to go over the things we had talked about over the phone. He said that the car that I wanted, in the particular color and interior scheme that I wanted wasn't currently available in any dealership in Florida. He said there was one in North Carolina they could get, but it was going to take about a week for them to ship and receive it at the lot. If I was ok with that, we could proceed, or I could take a look at what they had in stock to see if there was another color combination that I'd be just as happy with. Whatever I chose was fine with them, they wanted to make sure that I was 100% satisfied with that choice. At no point did I ever feel any pressure that I had to buy a car from their lot. I took a look at what they had and decided on another that worked just as well. Matt let me know that Richard was going to be my main point person and that he'd go get the car so I could test drive it. A short time later, Richard came back and said the car was ready and waiting. We took it for a test drive and he was very helpful in explaining all the features the car had, how much quality mattered to Toyota, how they have put so much research into technology to make their cars the best on the roads -- from their batteries in the hybrids to the fact that they make their own window glass, designed to be stronger and better than anything else out there. When we returned, he asked me my thoughts about the car. I said it was great and met every one of my expectations. We went back inside to the desk and computer, he asked if I wanted some water (I said I was fine) and then he said he'd be back with the paperwork to get things started. As we were going over the initial documents, he made sure to explain everything we were signing in plain language and made sure that I understood every bit and was satisfied with every piece as we went over it. During the course of our conversation, Matt came back and said it looked like the 0% financing was set. Now knowing that I was good for 0%, I decided to push the envelope a little. (Hey, it's my first new car and I wanted to see what else I could get!). I asked if it would be possible to upgrade the navigation system and include some other things (blind-spot monitoring, etc.) He said he'd take a look at what they had in stock to see if he had anything that was available. Turns out, he did! Not in the original color I wanted, but in something equally as good (Actually, having had the car for a few weeks now, I'd say it was an even better choice). Richard took me out to look at it and it was perfect. We went back in and Matt went over what the additional cost would be, that they'd have to re-run it through financing and asked if I was ok with all of it. I said yes, please proceed, so while he went to finance, Richard went out and got the car ready. A few minutes later, Matt came back and said they were working it through financing, and if they weren't able to get 0% for it, they could still get me something relatively low, like 1 or 2% and would I be ok with that. I said absolutely (still beats 6.5%). A minute or so later he introduced me to the finance manager who went over some initial documentation with me and reviewed the application I had submitted online for credit. She asked me a few clarifying questions and said she'd see what we could do. Richard then came back and let me know the car was being prepped and that he was going to show me the service area and then take me over to finance to go over the final paperwork with the finance manager I had met before. After the tour, we went to a waiting room and he said it would be just a few minutes before she called me in and that he was going to go check on the car and make sure it was being taken care of. A few minutes later, the finance manager did call me in and we began to go over all the documentation necessary when purchasing a new car. She made sure to explain everything fully and clearly and made sure that I understood what each document was for and what it meant to me. She told me that she was able to get me the 0% financing I was hoping for (woohoo!) She answered any questions I had and talked to me in a very friendly and normal way. At no time did I feel intimidated or purposefully confused, or felt like I was being taken advantage of. She also had this cool projection screen on her desk that let me see each document clearly and electronically sign the ones we could. When we were finished, she let me know that Richard would be coming by to show me to my new car, thanked me for my business and led me back to the waiting room. Less than a minute later, Richard handed me the "keys" (aka remote) to my new Camry and we walked out to where it was parked. We sat inside and he went over all the features of the navigation system in detail. He helped set up the Bluetooth connection to my phone and showed me how to make calls from the car; how to set up the map & put my "Home" address in it; the fuel milage indicators, Entune, Toyoguard, maintenance plans, etc. and made sure to answer any questions I had and that I was 100% satisfied. He brought the sales mgr out who did a final walkthrough and thanked me for my business. Richard asked me if I had any other questions, concerns, issues, etc. -- He wanted to make sure my experience had been perfect the entire time I was there. I had no other questions, so he told me to feel free to call him any time if I did happen to think of anything later, thanked me again and waved as I drove my new car out of the lot. It was the best experience I've had buying a car and I don't see myself ever going anywhere else.

neo225 Jul 29, 2013

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